Cancel Subscription

I am having the same experience as MS1988. Hours wasted trying to get through to an agent to arrange cancellation and leaving call back details to no avail.

This is preposterous.

MYOB moderators - are you listening ?

A/c 147108

I too have been calling Myob for days, I go on hold for 20-30 mins and then they say leave your details for a call back, then an automated call back happens saying 'sorry we can't reach you' and then it hangs up on me..... So basically you can't cancel or downgrade to read only for $2.50 per month as you can't speak to anyone at Myob and you need to speak to someone to cancel/downgrade to read only. I am documenting my calls, dates and times, and will expect a refund of any overpaid subscription fees or I will be contacting the ACCC about their unfair practices.... I don't have time for this at EOFY... so annoying and another reason I am so happy I moved this group of cleints to Xero.

I suspect it is deliberate to make it as difficult as possible for us to downgrade/cancel so they can squeeze another month or two subscription fees, outrageous! 

I wish it was that easy, after 1 hour on hold yesterday and been transferred to 2 different operators still no resolution to try and change my subscription to a monthly payment while I am still waiting (4 weeks) for the migration team to migrate to our new online subscription. 

Appreciate increased volumes can result in delays but the absolute silence of cases, and dropping of calls is really poor service. After 20+ years using MYOB maybe its time for a change give this has now cost me $1800 with a auto renewal I don't require post migration.

CASEIDs 03240223 and 03192052 if anyone from MYOB is interested in responding

Hi Isaiah_C​ I'm also facing the same problem for three days straight. This is beyond ridiculous. Please cancel my services effective immediately. I already called your 1300 number numerous times and your rubbish AI system and callback doesn't work. I don't need no offers or read only. Need this cancelled asap.

A/C 11023868 // Case #03275766

Dear MYOB Support,

I have been trying to cancel my MYOB subscription for the past two months, but no one has responded or taken any action. I have sent emails and made phone calls, and I am extremely frustrated and disappointed by the lack of response.

I have been a MYOB customer for over 27 years. We are now retired and no longer require the service. After being unable to get the subscription cancelled, I had to dispute the last charge with my bank. The bank returned the payment, and we were then required to change our credit card.

Despite this, I can now see another payment showing as pending. I am not sure how MYOB has been able to process or attempt this payment when we have a new card.

I expect this subscription to be cancelled immediately and for no further payment attempts to be made. Please also confirm in writing that the account has been cancelled and that there are no further amounts owing or authorised for collection.

After 27 years as a customer, I find the way this has been handled absolutely appalling. We are retired, we have repeatedly asked to cancel, and we should not have had to go through a bank dispute and change our credit card simply to stop a service we no longer want.

Please treat this as an urgent formal complaint and confirm the cancellation as soon as possible.

As a small business, I do not recommend MYOB. The customer service is completely unacceptable and if you ever need to cancel your subscription, they will make it IMPOSSIBLE. Do NOT make the same mistake as I have and get involved with this business!!!

I have been trying for over two weeks to cancel following my free trial and am getting nowhere. I have submitted support requests, tried the online chat and repeatedly attempted to contact the Retention Team by phone.

Today I waited on hold for approximately 40 minutes before the call failed. I then spoke to a support agent through live chat who told me they could “arrange an immediate cancellation”, took all of my account details, and then ultimately told me to call the same Retention Team number I have repeatedly been unable to get through to.

Meanwhile, MYOB is continuing to attempt to charge my account despite me clearly stating in writing that I want the subscription cancelled and do not authorise any further payments.

This is completely unacceptable. Cancelling a subscription should not require weeks of phone calls, support requests and endless loops between departments.

Can someone from MYOB please escalate this and cancel my subscription immediately?

Case: #03281713

Hi MS1988,

I can see this has been a really rough experience, especially after trying so many times to get your subscription cancelled. I’ve checked your case, and your MYOB subscription has already been cancelled effective 1 August 2026, so it won’t renew at the end of the month. We also sent you an email with the cancellation details for your reference. If you’re unable to find it, please check your spam or junk folder as well. Thanks for your patience while this was being sorted.

Regards,

Sai

Hi Kennethj,

I can see this has taken up far too much of your time, and I understand why you’d be upset. I’ve checked your case, and it’s now being handled by the team. We’ve also sent you an email with an update about your concern. Thanks for your patience while this was being followed up. 

Regards,

Sai

Hi DenisePalmer, ,

I can understand why you’d feel that way given your recent support experience.

We know our wait times haven’t been where they should be, and we’re sorry for the frustration this has caused. Our support team will continue to work through incoming requests as quickly as possible, and we appreciate you taking the time to share your experience here.

Regards,
Genreve