I am unable to find where to cancel my subscription and auto payments. I have followed all prompts and signed into myaccount.myob.com and there is nowhere to manage a product or cancel the account ? Surely I can do this online without having to call ? And yes am the primary account holder and I set up the account. Please advise asap as I’ve just been billed again for something I’m not using :( The product is account right live
Hi Juliecampbell,
Sorry about the runaround. I know it does take more time to reach out to support than to self service the cancellation. If you’re the primary contact and there’s no cancel option in My Account, you’ll need to call our team on 1300 940 281 to get the AccountRight Live subscription cancelled. Here is the link on the rundown on how to cancel your subscription: https://www.myob.com/au/support/myob-business/product-account/myob-subscription-invoices-and-payment-details/cancelling-your-myob-subscription?productview=Browser
Regards,
Genreve
