Data Migration & changing subscription to monthly

Hi Gumleaf,

I can see how frustrating this has been, especially with how much time you’ve already spent trying to sort it out. We’re currently seeing higher-than-usual demand for migration services, so migration requests are taking longer than normal right now. Once your migration request has been submitted, you can keep working in MYOB while you wait. We’ll get in touch as soon as we’re ready to begin your migration. I understand that doesn’t make the delay any less frustrating, especially when you need access to things like payroll, invoicing and quoting. Thanks for bearing with us while the team works through the queue. 

Regards,

Sai

Hi Sai

As i have said above, I no longer have access to Accountright, so i am unable to keep working in MYOB while i wait! My migration request was submitted on 22/6/26. If you could please let me know what I am meant to do in this circumstance.

Hi Gumleaf,

Thanks for your message. You don’t need to do anything else for now. Your migration request was already submitted, and our migration team will email you as soon as they’re available to work on it. They’re currently working through a backlog, so we really appreciate your patience while you wait. 

Regards,

Sai

Hi Sai

How am i supposed to pay my staff or invoice clients? I know other people in the migration queue still have access to their offline files to continue to work, but i don't. What am i meant to do?

Hi Gumleaf,
 

That definitely sounds like a hassle when you’ve got payroll or invoicing to get done. If your case has already been assigned to our team, you can keep working in your existing file for now, and we’ll reach out when we’re ready to proceed with the migration.
 

If your migration case hasn’t been assigned yet and is still in the team’s queue, but you need to complete urgent work in the meantime, you can do that first and then submit a new backup once it’s done. Please ensure you'll reply to the ticket email to notify us.

Regards,
Earl

Hi Earl

As i have said above, I do not have access to my existing file any longer so am unable to work until the migration is completed. I also cannot submit any backups as the offline backup option is no longer available for my file that was online (which is now a read only file).