Forum Discussion

CC8's avatar
CC8
2 years ago

Data won't save and is lost,Grey screen. repeat, the same outcome. What are you going to do about it?

Am over clicking on save after entering data for it to freeze, doesnt save -continually reentering data for it to continur to be lost, why isn't this being sorted? been happening for months. I'll se...
Sean_DC's avatar
Sean_DC
Former Staff
2 years ago

Hi CC8 

 

Thank you for your post. May I extend a warm welcome to the MYOB Community Forum. I'm sorry to hear about your experience. 

 

I would suggest that you try to Clear Your AccountRight Cache by following the steps linked. Have you also upgraded to the latest version of AccountRight as well? The latest version is now 2023. 4, you can check what version you are using by clicking on Help >> About MYOB AccountRight. 

 

If you have done the above suggestions, you may also send a diagnostic log so we can have it checked further.

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.