Forum Discussion

downunder_4500's avatar
downunder_4500
Trusted User
6 hours ago

MYOB Login Issues

Can I ask what on earth is going on with the Login?

 

it seems that an email address and Password as normal, occasionally (more often than not) a SMS is sent with a code.  

Then in the past week or so, there are various pages that are generated including a page with You are not signed in yet....... (See screen shot image ), this goes round and round in circles, regenerating and eventually you are logged in as normal if you are lucky.

 

The Help page is completely useless.

 

Very frustrating..  Can we go back to a simple login without this rubbish (please)

 

What on earth is happening..?

login

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 hour ago

    Hi downunder_4500,

    Appreciate you providing the screenshot. That’s definitely a tricky one, especially when the sign-in steps keep looping instead of just letting you in.
     

    We’ve seen a few users also report this issue, and it was able to be sorted by reaching out to our back-end team. Please make sure to reach out to our support team directly so they can investigate this further for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home