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lynn561237's avatar
lynn561237
Trusted User
7 days ago
Solved

MYOB SSO Login Issues - Accountright SE

We've been unable to login to MYOB Accountright SE desktop since this morning.

 

After clicking login on desktop app - redirected to browser to login - click yes to open desktop app - nothing happens, the desktop app doesn't open. 

 

We've tried the following but nothing worked:

  • Clearing browser cache
  • Using different browser (Edge/Chrome)
  • Reinstalling MYOB Accountright SE
  • Clearing the MYOB cache itself under %localappdata%

Our installed version is the latest 2026.400.10013 (or 2026.4.1.13) which should be the most recent one.

 

Please advise.

  • KinaB's avatar
    KinaB
    6 days ago

    Posted by user 147292 in this thread: 

    MYOB accountright not starting | MYOB Community

     

    Please try the following:

     

    HKEY_CURRENT_USER\Software\Classes\myob-arl to myob-arl.old

     

    Problem was that MYOB version number wasn't updating in this particular key in HKCU.

     

    Don't change the one in HKLM or HKCR.

     

     

    This will work for AccountRight SE, have used it across multiple customers today with success.

11 Replies

  • sd65's avatar
    sd65
    Member
    8 hours ago

    same here, wasted days trying and sending multiple requests for assistance to no avail. Still have not received assistance from myob support

  • lynn561237's avatar
    lynn561237
    Trusted User
    5 days ago

    hi vinpal​ in our case, the MYOB SSO login did not work when the incorrect version was displayed. After logging in via the browser and clicking yes to open the desktop Accountright SE app, it didn't open up. 

     

    Our IT team remote-logged in to each user's laptop & changed this to myob-arl.old

     

    HKEY_CURRENT_USER\SOFTWARE\Classes\myob-arl

     

    On the next login, it created a new key with the correct version which worked. 

  • vinpal's avatar
    vinpal
    Member
    5 days ago

    Lyn your correct it only works when the incorrect versions are displayed.

  • lynn561237's avatar
    lynn561237
    Trusted User
    5 days ago

    Hi KinaB​ and AmandaMYOB​ thank you for the suggestions, they worked for all of our affected users. The MYOB version number was showing as the old 2026.400.10009 for some reason.

  • vinpal's avatar
    vinpal
    Member
    5 days ago

    Hi Amanda, ​ 

    FYI your solution does not work.

    My team has been troubleshooting the problem and know what the issue is.

    This cannot be resolved by the end user, your software has an issue. Please advise your dev team.

  • KinaB's avatar
    KinaB
    Cover User
    6 days ago

    Posted by user 147292 in this thread: 

    MYOB accountright not starting | MYOB Community

     

    Please try the following:

     

    HKEY_CURRENT_USER\Software\Classes\myob-arl to myob-arl.old

     

    Problem was that MYOB version number wasn't updating in this particular key in HKCU.

     

    Don't change the one in HKLM or HKCR.

     

     

    This will work for AccountRight SE, have used it across multiple customers today with success.

  • mlim's avatar
    mlim
    Member
    6 days ago

    Hi AmandaMYOB​, we tried renaming the file as suggested in your link for that particular staff and it's now working.  Thank you very much for your reference.

  • mlim's avatar
    mlim
    Member
    6 days ago

    the problem for us is that we have a server version and it works for most of us except for one staff who can't seems to login after trying everything

  • mlim's avatar
    mlim
    Member
    6 days ago

    same here.  wasting a day and a half trying to login and still got nowhere.  why can't MYOB leave the system alone when it is working perfectly

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