Forum Discussion

littlevalley's avatar
littlevalley
Member
1 month ago

MYOB Stuck in Backup - Please Help!

Hi there, We upgraded our company file this morning to 2026.2 Version and went to do our routine back up this afternoon and are getting a permanent "Backup In Progress" message. It has now been 2 ho...
Genreve_S's avatar
Genreve_S
MYOB Moderator
24 days ago

Hi Hayley76, 

 

Thanks for sending through that screenshot. If you’re unable to reach the support team via My Account, the best way to connect with support is through MOCA, our virtual assistant; it’ll route you straight to the right team.

 

Regards,

Genreve

Hayley76's avatar
Hayley76
Contributing User
24 days ago

Hi Genreve

 

If you don't have your client ID you can't get thru on MOCA. There is no avenue without a client ID and I couldn't get that as I couldn't log in. Where are the phone numbers???? This support system does not work if you are locked out with no ID numbers.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.