Over 3hrs on your Help Line
I was waiting on the phone for over 3.25hrs on your help line today then got disconnected :-( This is not the 1s time, has been several times already over the past 2 weeks, just today was the longe...
Forum Discussion
Hi, wasn't for me, one of my clients, Case No. 03091258 Change of Details, 19th May, 17th June, 26th June,
numerous hours waiting on phone, outstanding monies to MYOB, cannot check Bank Details for direct debit because staff member who was sacked is still contact, if fact when I rang regarding outstanding debt they would not talk to me because she was still the contact. NOT HAPPY, service is terrible, surely it doesn't take this long to change details. In fact one of my data files was changed to another owner without my consent in 1 phone call.
Hi CaroleEB,
Thanks for laying this out so clearly. I can see why you're upset. Spending hours on the phone and chasing this since May.
I’ve followed this up with the team handling the change of details case so they can review what’s happened here. We appreciate your patience while our support team works through the incoming support requests.
Regards,
GenreveWell finally got an email from Support, thank you Genreve,
However I am a BAS Agent with 13 different Company files with me as Administrator, now MYOB requires me to get my Passport or Drivers License Certified to Change the Details on this Company file that I am also list as Administrator for, does not make sense. total tunnel vision just tick each box but do not use your brain or common sense. I am already listed on this file, just change to contact details, so I can send our one Invoice per week to our one Client.
