Re: uograde to 2023.8
I have previously been using the 2023.8 last week without any issues. I try to open the app, and it starts to open (ie the 'spinning wheel' as it goes through the motions, then just shuts down. I d...
Forum Discussion
Hi Cel, I still can't access 2023.8 - still the same problem
Hi MAEXCAV,
We understand your situation and we apologize if you are still experiencing the error. In this matter, we suggest sending us the diagnostic log of AccountRight and we are happy to investigate this for you.
If you require further assistance with this, please let us know. We are happy to assist you.
Kind Regards,
Cel
I cannot access my diagnostic log. I ran a 'trouble shooting compatibility' and it came up with 'Incompatible program' (screenshot attached).
Please help!
Hi MAEXCAV,
We sincerely apologize for the inconvenience that you've experience.
Your effort is very much appreciated when sending screenshots, but they were not sent correctly. Could you please confirm the windows version you are currently using? In this regard, it is important to note that your computer must meet the system requirements for your version. If the problem persists, I will send you a private message to request some information. Kindly check your inbox.
Please let us know if you need further assistance with this. We are happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Regards,
Cel
I am using Windows 10 Home 22H2 - I am now assuming I need to update/upgrade?
