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Hi APEARS,

Thank you for your post. 

Regarding your concern, as we updated our security for MYOB log ins recently you may select the prompt "Trust this device for 30 days" or "Remember this device" upon signing in. This will remove the prompt to enter your email and password. In case you had already done that and you are still being asked for email and password when you sign in it could be for one of these reasons. 

• You have logged in using a different browser or computer.
• Your browser settings are clearing cookies when you exit the browser.
• Your antivirus software is clearing your cookies.
• You are signing out of AccountRight.
• You have updated AccountRight.

The "Trust this device" setting is saved by the browser you are using and will only remember one user at a time. So, if someone logs in to their account after you and selects Trust this device, you will be asked for a log in credential and 2FA code next time you sign in. If you need further assistance, please feel free to post again. We are happy to assist you.

Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,
Shella

Hi APEARS,

Hope you are doing well. We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Cheers,

Shella

Hi APEARS,

Hope this post finds you well. Please be informed that we are now closing this case, as we were not able to receive updates. Feel free to start a new post in the future if you encounter any further issues.

Cheers,

Shella

this did not help

I have a very related question. I use AccountRight on my PC because I do not like the browser interface with its lack of keyboard shortcuts etc.

The issue I have is the AccountRight app has no option to retain the email address when logging in. This means I have to enter it every time when it should retain that and only require my password. Why is there no check box to retain the email?
Note: I do understand that if I close it and re-open it in a short time I do not have to enter it - it's about the times (say, the next day) that i have to sign in again. I should not be forced to enter my email every time!

Hi Alastair,

Thanks for your post.

Regarding your concern about the need to enter your email address every time you log in is due to the security update. Each time you open the software, it will ask for your email address and password. The reason why there is no box to retain your email address is due to the recent security upgrades we've implemented. You'll stay logged in for 12 hours, but afterward, you might encounter prompts to re-enter your email and password, along with potential 2FA requests. These prompts can occur based on factors such as logging in from the same computer or location. To know more about this, please our Community Forum post regarding Improved Security 2FA Changes.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen