Re: Accounting | MYOB Community

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Hi since the recent 2025.2.1.9 update I can no longer use my left hand keyboard Tab Key function button when entering a date on either an invoice or a quote. You now have to manually type your date in then move the Mouse cursor to enter in further information.

When you have multiple entries this is extremely time consuming!!

Can I please have a MYOB representative attend to this please.

Thank you.

","body@stringLength":"431","rawBody":"

When you have multiple entries this is extremely time consuming!!

Can I please have a MYOB representative attend to this please.

Thank you.

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Tab key function no longer working in date area of invoice.","moderationData":{"__ref":"ModerationData:moderation_data:890436"},"body":"

Hi Juls23 and Maryann128,

I've tried out the Tab key function after updating to the latest version of AccountRight, and it's working perfectly for me! I can still use the Tab key to jump to the next line while entering invoice information. Sometimes, clearing the AccountRight cache can help fix any weird behavior. Give that a try and see if it helps! If clearing the cache doesn't solve the issue, you can directly reach out to our support team to further look into the problem by creating a support case via MyAccount.

Cheers,

Princess

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Hi and ,

Cheers,

Princess

It's starting at the date for me! Can not TAB over to next field, and have tried again this morning. Done your Clear Cache, didnt work!

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It's starting at the date for me! Can not TAB over to next field, and have tried again this morning. Done your Clear Cache, didnt work!

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Hi ALl,

If clearing the cache did not solve the issue, this may need further troubleshooting on the backend. Make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-14T12:59:27.692+11:00","lastPublishTime":"2025-03-14T12:59:27.692+11:00","metrics":{"__typename":"MessageMetrics","views":251},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/message:890397/message:890519","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"685","rawBody":"

Hi ,

If clearing the cache did not solve the issue, this may need further troubleshooting on the backend. Make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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Same issue for me. I have cleared the cache, but it did nothing. The tab will not work at all moving from the date to the next column.

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Same issue for me. I have cleared the cache, but it did nothing. The tab will not work at all moving from the date to the next column.

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No cleared current cache, did nothing, tab function still not working from date box.

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No cleared current cache, did nothing, tab function still not working from date box.

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+1 Same issue here. Fingers crossed devs fix soon but our last support case took 35 days for a response so not getting hopes up.

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+1 Same issue here. Fingers crossed devs fix soon but our last support case took 35 days for a response so not getting hopes up.

Hi andyjohn,

Welcome to the Community Forum!

We've already flagged this issue with our relevant team, but there's no news yet on when it will be resolved. Rest assured, the team is actively working on it. We've added your account to the list of those affected, so you'll receive a notification once the issue is fixed. Thanks for your patience.

Cheers,

MYOB

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Hi ,

Welcome to the Community Forum!

Cheers,

MYOB

This is so annoying and time consuming please fix it to enable us to tab across

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This is so annoying and time consuming please fix it to enable us to tab across

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Hi Joanne76,

We've noted your feedback and have added your account to the list of those affected by the Tab key issue. Sorry for any hassle this has caused. We'll keep you updated as soon as we get more information from our team.

Cheers,

MYOB

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Hi ,

Cheers,

MYOB

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Hello

I am having the same issues with the TAB key in the date column.

I am also having the same issues with the ENTER key in the date column.

Previously I could just hit the enter key from the date column and it would move down to the next line but all it does now is change the date.

Thanks, Loretta

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Hello

I am having the same issues with the TAB key in the date column.

I am also having the same issues with the ENTER key in the date column.

Previously I could just hit the enter key from the date column and it would move down to the next line but all it does now is change the date.

Thanks, Loretta

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I have finally received the information that it isn't a problem and just a new feature of the update!! Very annoying this is a downgrade, not an update!! It isn'te being considered as a bug:( Not going to be fixed... Very disappointed MYOB.

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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:890840_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:890864":{"__typename":"ModerationData","id":"moderation_data:890864","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:890864":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:292938"},"id":"message:890864","revisionNum":1,"uid":890864,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"parent":{"__ref":"ForumReplyMessage:message:890840"},"conversation":{"__ref":"Conversation:conversation:890397"},"subject":"Re: Tab key function no longer working in date area of invoice.","moderationData":{"__ref":"ModerationData:moderation_data:890864"},"body":"

Hi JOYROOKE,

We’re so sorry for any confusion. We're not sure where the mix-up happened, but we’ve double-checked with our developers and can confirm that the functionality issue with the TAB key not working in the date area of the invoice will definitely be fixed. The fix is scheduled for the April AccountRight release.

Cheers,

MYOB

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Hi ,

Cheers,

MYOB

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Good morning

We are having the same issue with the TAB key. Can you please mark our file as affected and advise when the issue has been resolved.

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Good morning

We are having the same issue with the TAB key. Can you please mark our file as affected and advise when the issue has been resolved.

Hi Extreme1,

I've submitted a ticket and flagged your file as affected with our team. They'll be looking into it, and we'll keep you updated as soon as there's any progress.

Regards,

Sai

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Hi ,

I've submitted a ticket and flagged your file as affected with our team. They'll be looking into it, and we'll keep you updated as soon as there's any progress.

Regards,

Sai

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Hi MYOB

I've been puzzled what's up with my keyboard that I can't Tab through from the date column anymore - no longer defaults to the current month/year and just does random changes to the date that I'm trying to enter. Then a mouse click is required.

It is so very disappointing to discover not only is this issue due to a MYOB \"upgrade\", it has been brought to your attention by disgruntled users and has been outstanding now for almost two weeks and there is still no change. EXTREMELY frustrating to those of us that are already busy people and now have to take extra time out of our day to wrestle with a created problem which you are already aware of but have not managed to rectify. For almost two weeks. Cutting edge technology and customer service right there. Please please please do something about this. Save all of our sanities.

Thanks

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Hi MYOB

Thanks

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Hi qrcarers,

Your account has been flagged as affected, and we've forwarded it to the relevant team. They're actively working on a fix, and we'll make sure to update you as soon as there's progress.

We know this isn't ideal, and we appreciate you sticking with us while we get this sorted.

Regards,

Sai

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Hi ,

Your account has been flagged as affected, and we've forwarded it to the relevant team. They're actively working on a fix, and we'll make sure to update you as soon as there's progress.

We know this isn't ideal, and we appreciate you sticking with us while we get this sorted.

Regards,

Sai

Hey MYOB is there an update date yet to this fix this major error? As mentioned the fix is going to be in the next upgrade when is this scheduled? As stated above your flagging accounts with this issue, but it seems to be a bigger issue then just flagging accounts as seems to be effecting all users. An update on a fix date would be great and appreciated by all. thank you!

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