Unable to confirm a company file

I tried that already . Did not work.

Hi Jacque, 

Thank you for your post.

Apologize for the inconvenience this may have caused in your business. We really appreciate your patience with this matter. We received information that there is an error in confirming the company file. To resolve this concern, kindly install the latest MYOB AccountRight software then upgrade the file offline which will take a while. Then, confirm online. Please let us know how this works on your end. 

Thank you for your patience and let us know if you need further assistance.

Thanks,

Shella

Dear Shella_A 

You and your MYOB colleague Hannah_V  keep telling people who are unable to confirm their MYOB files to "kindly install the latest MYOB AccountRight software then upgrade the file offline". That is, it looks like you're forcing us to use a newer version of MYOB and start paying for it. That's despite the fact that we all bought the program outright and, for whatever reason peculiar to each business, we do NOT require a newer version of MYOB to do our bookkeeping. It's bullying, unethical and infuriating.

The problem with confirming our files is at MYOB's end, not with everyone's installation of the program. So could you please get the page fixed ASAP so that we don't automatically get a 503 Error message and can get on with our bookkeeping?

Thanks,

Catherine

Hi Jacque, 

Thanks for the response. 

We appreciate your patience regarding this. Since you have done updating to the latest AccountRight version. We recommend trying to confirm your file online again. Do let us know if this will let you proceed without getting any errors now. 

Thanks,

Shella

Thank you very much, all solved.

Hi Jacque, 

Thanks for the response. 

We're glad to know that you're now able to confirm your company file. Your patience is highly appreciated in this matter. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
 

Cheers,

Shella