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My internet is fine, even used another computer at another location to verify. How can I fix this.  ","body@stringLength":"205","rawBody":"

desktopn Version 2023.7. tried to access this file the other day and keep getting this error. My internet is fine, even used another computer at another location to verify. How can I fix this. 

","kudosSumWeight":0,"postTime":"2023-09-04T16:30:23.419+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:834875_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":544},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"Unable to confirm company file online MYOB AccountRight","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:834875":{"__typename":"Conversation","id":"conversation:834875","solved":true,"topic":{"__ref":"ForumTopicMessage:message:834875"},"lastPostingActivityTime":"2025-03-19T13:28:55.744+11:00","lastPostTime":"2023-09-06T11:27:36.935+10:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:834875":{"__typename":"ModerationData","id":"moderation_data:834875","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:834875_2":{"__typename":"Revision","id":"revision:834875_2","lastEditTime":"2025-03-19T13:28:55.744+11:00"},"ForumReplyMessage:message:835236":{"__typename":"ForumReplyMessage","id":"message:835236","conversation":{"__ref":"Conversation:conversation:834875"},"author":{"__ref":"User:user:291050"},"revisionNum":1,"uid":835236,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"subject":"Re: Unable to confirm company file online","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:835236"},"parent":{"__ref":"ForumReplyMessage:message:835175"},"body":"

Hi, Kevin9 

\n

 

\n

Thank you for updating us about this. 

\n

 

\n

We are glad to hear that the issue has been resolved. Please feel free to create a post again if you require any further assistance. We are happy to assist.

\n

 

\n

Best regards,

\n

Doreen

","body@stringLength":"622","rawBody":"

Hi,  

\n

 

\n

Thank you for updating us about this. 

\n

 

\n

We are glad to hear that the issue has been resolved. Please feel free to create a post again if you require any further assistance. We are happy to assist.

\n

 

\n

Best regards,

\n

Doreen

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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It ended up being an issue with myob verification. Myob ended up providing me with a code to enter which solved the issue. All good now.

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It ended up being an issue with myob verification. Myob ended up providing me with a code to enter which solved the issue. All good now.

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Hi, Kevin9 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

As per the error message you received, this error appears when there's a problem with your internet connection or the MYOB confirmation service is being blocked by your internet connection. Kindly make sure that MYOB is listed under trusted sites. To do this, kindly check The Help Articles: Activation and confirmation errors and About activation and confirmation for further information.

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

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Business: Payroll & MYOB Team","shortTitle":"MYOB Business: Payroll & MYOB Team","parent":{"__ref":"Category:category:Business"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/"},"User:user:314602":{"__typename":"User","id":"user:314602","deleted":false,"uid":314602,"login":"premierroses","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-10-17T11:50:00.969+11:00"}},"ForumTopicMessage:message:841864":{"__typename":"ForumTopicMessage","uid":841864,"subject":"Payrun not showing in STP reporting","id":"message:841864","revisionNum":1,"repliesCount":20},"Conversation:conversation:841864":{"__typename":"Conversation","id":"conversation:841864","solved":false,"topic":{"__ref":"ForumTopicMessage:message:841864"},"lastPostingActivityTime":"2024-11-11T11:40:44.795+11:00","lastPostTime":"2024-11-11T11:40:44.795+11:00","unreadReplyCount":20},"ModerationData:moderation_data:843093":{"__typename":"ModerationData","id":"moderation_data:843093","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:318736":{"__typename":"User","id":"user:318736","uid":318736,"login":"tonipaps1968","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-12-11T14:51:53.793+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:myob/user:318736"},"ForumReplyMessage:message:843093":{"__typename":"ForumReplyMessage","uid":843093,"id":"message:843093","revisionNum":1,"author":{"__ref":"User:user:292938"},"readOnly":false,"repliesCount":3,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:842952"},"conversation":{"__ref":"Conversation:conversation:841864"},"subject":"Re: Payrun not showing in STP reporting","moderationData":{"__ref":"ModerationData:moderation_data:843093"},"body":"

Hi premierroses,

\n

 

\n

Thank you for your response.

\n

 

\n

We would like to help and address your concern effectively. We'll be reaching out to you via private message to request additional information about your concerns. Please keep an eye on your Community forum inbox. We'll continue to discuss your concern through that channel.

\n

 

\n

Cheers,

\n

Princess

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Hi Princess,

 

I'm having the exact same issues as the above threads and an Update Event did not rectify the issue. Can you please advise how I can go about fixing this?

Many thanks

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Hi tonipaps1968,

\n

 

\n

Thanks for reaching out. I understand that you posted that you're exactly having the same issue, but would you mind providing more info about your exact problem with STP? 

\n

 

\n

Cheers,
Princess

\n

 

\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-27T14:40:00.623+10:00","lastPublishTime":"2024-08-27T14:40:00.623+10:00","metrics":{"__typename":"MessageMetrics","views":40},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:841864/message:877354"},"User:user:26655":{"__typename":"User","id":"user:26655","uid":26655,"login":"secretary5244","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-07-06T16:14:40.115+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:187"},"entityType":"USER","eventPath":"community:myob/user:26655"},"ModerationData:moderation_data:882670":{"__typename":"ModerationData","id":"moderation_data:882670","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:882670":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:26655"},"id":"message:882670","revisionNum":1,"uid":882670,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:843093"},"conversation":{"__ref":"Conversation:conversation:841864"},"subject":"Re: Payrun not showing in STP reporting","moderationData":{"__ref":"ModerationData:moderation_data:882670"},"body":"

I am having same problem and after reviewing many posts in community this is not an uncommon issue.   What is the solution please ?     Is this a fault of MYOB or the ATO ?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"199","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-11-09T14:00:41.593+11:00","lastPublishTime":"2024-11-09T14:00:41.593+11:00","metrics":{"__typename":"MessageMetrics","views":16},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:841864/message:882670","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]}},"User:user:304822":{"__typename":"User","id":"user:304822","uid":304822,"login":"Richard1052","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-07-13T11:56:25.159+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:187"},"entityType":"USER","eventPath":"community:myob/user:304822"},"ModerationData:moderation_data:842977":{"__typename":"ModerationData","id":"moderation_data:842977","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:842977":{"__typename":"ForumReplyMessage","uid":842977,"id":"message:842977","revisionNum":1,"author":{"__ref":"User:user:304822"},"readOnly":false,"repliesCount":8,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:842952"},"conversation":{"__ref":"Conversation:conversation:841864"},"subject":"Re: Payrun not showing in STP reporting","moderationData":{"__ref":"ModerationData:moderation_data:842977"},"body":"

Hi,

 

I'm having the same issue.

 

I was new to MYOB and the first payrun did not go through smoothly. Submitted an update event twice on subsequent days after that payrun, which was way back in July and both times recorded as $0 amount for gross payments and PAYG withholding. But the attached YTD employee report from MYOB was correct. So, I thought it must have gone through even though event showed $0.

 

But... when I did the quarterly PAYG, the pre-filled amount was less so I manually adjusted it to match what I had in MYOB. Looks like the update did nothing and ATO is still missing the STP event. How do I fix this?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-10-24T11:49:40.934+11:00","lastPublishTime":"2023-10-24T11:49:40.934+11:00","metrics":{"__typename":"MessageMetrics","views":730},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:841864/message:842977","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:843106"}}]}},"ModerationData:moderation_data:843106":{"__typename":"ModerationData","id":"moderation_data:843106","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:327896":{"__typename":"User","id":"user:327896","uid":327896,"login":"JohnnysGolf","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-27T21:26:29.616+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:myob/user:327896"},"ForumReplyMessage:message:843106":{"__typename":"ForumReplyMessage","uid":843106,"id":"message:843106","revisionNum":1,"author":{"__ref":"User:user:292938"},"readOnly":false,"repliesCount":7,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:842977"},"conversation":{"__ref":"Conversation:conversation:841864"},"subject":"Re: Payrun not showing in STP reporting","moderationData":{"__ref":"ModerationData:moderation_data:843106"},"body":"

Hi Richard1052,

\n

 

\n

Thank you for your post.

\n

 

\n

I'm sorry to hear that you're also experiencing issues with the STP reports. If you've processed a pay in the current payroll year but the payment date is in the previous payroll year, the ATO will treat the pay as an update event, which will show as a $0 amount under the STP reporting center. This payrun will update the YTD totals and will still be reported to the ATO.

\n

 

\n

In your case, if the YTD verification report is correct, and the information from the ATO is incorrect when you report your quarterly PAYG. Then we'll need to dig deeper and request additional information to help address your concern effectively. We will also be reaching out to you via private message to gather more details about your concerns. Please keep an eye on your Community forum inbox, and we'll continue to discuss this through that channel.

\n

 

\n

Cheers,

\n

Princess

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Hi Princess - I'm having this exact issue where the YTD verification is correct, and all Payrun  reports are correct in MYOB. However my STP report for the payrun relating to the last week of the FY does not show up, thus my ATO figures when preparing my BAS do not align with figures in MYOB. Has this issue been solved?

 

Cheers

Jonathan

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Hi

I also have this issue for a payrun in March, did you resolve it?  I have tried reversing the pays and redoing them, still $0 gross payments.  I cannot find a fix for this on myob at all.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-04-15T12:29:38.172+10:00","lastPublishTime":"2024-04-15T12:29:38.172+10:00","metrics":{"__typename":"MessageMetrics","views":169},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:841864/message:865183","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:865220"}}]}},"ModerationData:moderation_data:865220":{"__typename":"ModerationData","id":"moderation_data:865220","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:865220":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:292938"},"id":"message:865220","revisionNum":1,"uid":865220,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:865183"},"conversation":{"__ref":"Conversation:conversation:841864"},"subject":"Re: Payrun not showing in STP reporting","moderationData":{"__ref":"ModerationData:moderation_data:865220"},"body":"

Hi KHPsych1,

\n

 

\n

Thank you for your post, and welcome to the Community Forum!

\n

 

\n

To better assist you, could you please provide further details? Screenshots of your STP reports, payroll activity, and register report, as well as the year-to-date (YTD) verification, would be very helpful in identifying the difference that might be causing the issue. However, I would like to reassure you that if your STP reports are showing zero but the figures in your year-end verification report are correct, there should not be cause for concern as it's the year-end verification report that the ATO looks at.

\n

 

\n

Feel free to respond if you need further assistance.

\n

 

\n

Cheers,

\n

Princess

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