I have a client who invited a staff member to access the AR Desktop and the below error message keeps being received when she tries to accept the invitation and login: Another employee has the same settings and can login on the same computer so what is happening to prevent the employee access?
Hi Liz_A,
Thanks for explaining what’s happening and for sending through the screenshot. The error means the MYOB account the employee is signed in with isn’t currently linked to the company file they’re trying to open. This can sometimes happen when multiple company files have been opened on the same computer and appear in the Recently opened company files list in the AccountRight Welcome window. Please ask the employee to select the file from the Company file online list after choosing Open a company file. They may also need to sign out of AccountRight and sign back in using the email address that was invited to access the file. For more information, see our help page: Error: “Unable to open company file”
Cheers,
Princess
