Forum Discussion

DS-05's avatar
DS-05
Contributing User
11 months ago

Upgrade from AccountRight Premier V19.5

A client currently uses MYOB AccountRight Premier V19.5 and now wish to upgrade and use AccountRight Live or On-line.

Who do I contact or how should we proceed?

  • Shella_A's avatar
    Shella_A
    10 months ago

    Hi DS-05,

     

    Thanks for the response.

     

    My apologies for the late response. We're sorry to hear that the issue of upgrading hasn't been resolved yet. We appreciate your patience with this matter. To upgrade from MYOB AccountRight Premier V19.5 to AccountRight Live or Online, you can follow these steps:

     

    • Visit the MYOB pricing page here to choose the plan that best suits your business needs.
    • Follow the prompts to upgrade your subscription. If your business grows and you need software with more features like inventory or payroll, you can upgrade your account with just a few clicks.
    • Please note that the pricing and availability of plans may vary, so it's best to check the website for the most accurate information.

     

    Feel free to reach out if you encounter any issues during the upgrade process; we're always delighted to assist you further.

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

     

     

    Kind regards,

    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    11 months ago

    Hi DS-05, 

     

    Thanks for your post. 

     

    Apologies for the late response. It's great to hear that your clients are interested in upgrading their MYOB AccountRight subscription. I understand that transitioning to a new product can be a significant change for a business. It's important to familiarize oneself with the new interface and workflows. The help article, MYOB Plans, is indeed a valuable resource for understanding the features and FAQs about different MYOB products.

     

    We will also be sending you a private message to gather the necessary information to assist you further with this. We're looking forward to your response.

     

     

    Kind regards,

    Shella

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      11 months ago

      Hi DS-05, 

       

      I hope this message finds you well today. I just wanted to follow up to see if you’re able to upgrade your client company file. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

       

       

      Kind regards,

      Shella

      • DS-05's avatar
        DS-05
        Contributing User
        11 months ago

        Hi Shella,

         

        I still have not resolved this matter for our client..

         

        If we need to subscribe inorder to upgrade, where do we go from here...Urgently need to resolve this.

         

        Kind regards,

        DS-05

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