How do I change ownership of my own file

I was hopeful of a quick solution...seems that isn't going to be the case.

I have found dealing with MYOB over the years has become increasing difficult.  Things were so much easier when I started using MYOB and was able to phone for support.

I'm starting to wonder if the easiest option would be to cancel the subscription and start as a 'new customer'.

Just a thought, maybe an ASIC Business name search or alternatively an ABN printout - certified, may assist.

Good luck.

It's a bit like trying to cancel a subscription to MYOB.

Not helpful at all and takes so much time and effort.

I'm stil working through the process.  There is a form to fill out but proving who I am as the owner of the file for 9 years is difficult.  I have to get a full ASIC statement showing the names of directors to prove I am the owner of my own business and always have been.  I'm a sole trader so there are no directors.  

I'm almost to the point where I feel like reporting the accounting firm that stole my file.  I'm not sure how that would stand with the TPB considering I have never been a client of the firm and never will be. 

Hi Rhonda

We are in exactly the same position and the forms don't seem appropriate for the change.

Our accountants also added themselves without permission.

Did you manage to sort out the problem and if so how?

Were you able to contact MYOB and have an actual conversation with someone?

Hi RhondaMP,

You’re absolutely spot on. What you’ll need to get things sorted is the ‘Change of Ownership’ form. Now, while it does require the current (unauthorised) owner to fill it out as the vendor, this isn’t as tricky as it sounds. The form's there to set the record straight, and with the right supporting documents, we can absolutely help move things back into your name where it belongs.

Since you’ve mentioned this Essentials file was a freebie for you, let me reassure you: we’ll do our best to get it back under your account without you having to pay for something that’s yours. Let’s make it right again.

Regards,

Sai

Princess_R​ 

Thank you.

Which form do I fill out.  The change of ownership one requires the current unauthorised owner to fill it in as the vendor.

Also this Essentials file was a free file for me to use and I don't want to have to start paying for it now because somebody illegally took it out of my name.