Forum Discussion

jpltax's avatar
2 months ago

Pay super set up - hit a snag

Hi,

 

I've tried many times to set up super payments, but keep getting through to the end to find - Whoops - hit a snag.  Please could i get some assistance. 

 

Thanks

  • Hi jpltax,

     

    Welcome to the Community Forum!

     

    There can be multiple factors behind why you might receive the "Whoops, hit a snag" error when setting up super payments, and usually, our support team needs to run a script to fix it. To get this sorted, you can connect with our live chat team or submit a support ticket via myaccount.myob.com. 

     

    To start live chat, open the chat bubble on the lower right-hand side of the screen. This will open our virtual assistant MOCA, who will escalate you through to a live chat agent for scenarios it is unable to help with, such as this one. 

     

    Cheers,

    Princess

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