Forum Discussion

KellieAdams's avatar
2 months ago

Subscription update required - is paid...

I have paid the subscription last Thursday 23rd May (today 30th May) and this notification is still coming up.  

Please urgently advise why this long after payment made this is still happening.

1 Reply

  • Genreve_S's avatar
    MYOB Moderator

    Hi KellieAdams


    I see you need help accessing your file. Normally, your file should be active right after the payment goes through. For quick help, check out or to connect with MOCA, our virtual assistant. If MOCA can't solve it, you'll be directed to our live chat team for more troubleshooting.


    Feel free to start a new thread if you need any other help.