Forum Discussion

Frustrated2's avatar
2 months ago

Unable to email invoices from business lite

Hi just wondering in anyone can help me with an issue with emailing invoices.  after emailing there is nothing in the activity history to show it was sent, no one receives the emails either.  I have contacted myob 3 times already but no one has bothered to help me.

2 Replies

  • Jemar_C's avatar
    Jemar_C
    MYOB Moderator

    Hi Frustrated2,

     

    Thank you for your post, and welcome to the community forum.

     

    I can see that there is no activity history if the emails or invoices are being sent to your customer. May I know if you have tried to send a dummy email to your own email address? If there is an error message that pops up when you have tried to send the email, have you tried to use a different browser and clear the cache? If not, please do so.

     

    Also, when emailing the invoice, you may try to remove the pdf by selecting the X option next to the attachment. As it works with the other customers who experienced this issue,

    , you may check this link as your reference. 

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

    • Frustrated2's avatar
      Frustrated2
      Partner

      Yes i have tried sending a dummy invoice to myself and do not receive it.  It doesnt update anything in the activity history either.  I have taken off the pdf attachment but still don't receive the invoice.  My client is getting very annoyed not being able to email the invoices from the software.  I need this fixed.  Obviously there was a problem with the upgrading of the file you guys did.