Forum Discussion

HelenSom's avatar
HelenSom
Experienced Cover User
6 months ago

ATO Lodgement Errors

Hi

 

We're trying to lodge a 2024 Trust Income Tax Return in MYOB AE and it is being rejected with the following validation errors:

 

Errors
Code: CMN.ATO.GEN.XML01
Fields:
Summary: The message did not pass XML validation. Please contact your software
provider.
Details: If the 'nillable' attribute is false in the schema, the 'xsi:nil'
attribute must not be present in the instance.

Code: CMN.ATO.GEN.XML03
Fields:
Summary: A field contains invalid data (such as letters in numeric or date
field).
Details: The value specified for an item does not match the item type (value =
"", item type = Decimal, uniqueID =
http://www.sbr.gov.au/ato/trt:AssetsInventoriesTotalA) Hint: The string
'' is not a valid Decimal value.

 

I have tried deleting the return and re-entering - same issue.

 

Any other ideas?  The only details I can find online for these errors talk about STP finalisation....

 

Thanks

 

AU Tax
  • Daljit_K's avatar
    Daljit_K
    5 months ago

    Hi HelenSom,

     

    For this error please add a value of 0 at item 41 closing stock on your trust return and re-lodge. It seems from this year ATO is expecting a value at item 41 if any of the items 41 to 44 has a value.

     

    Regards

    Daljit

  • TimFlynn's avatar
    TimFlynn
    Contributing User
    5 months ago

    We just had a similar error for an individual return and managed to fix it. For us the issue was that where we were required to declare how much of an income (In this case balancing adjustment) was for rental or financial income we left those blank (as it was nil for those) instead of putting 0.00. once I changed this it lodged. 

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      5 months ago

      Hi TimFlynn,

       

      Kudos to you for figuring out the error and sharing the fix. It's easy to overlook such things, and your solution could be a real lifesaver for others facing the same issue. Thanks a bunch!
       
      Feel free to share insights or start a new post if you need further assistance.

       

      Cheers!

  • KEVINKIM's avatar
    KEVINKIM
    6 months ago

    I have the same issue for the Trust Tax Return lodgements using PLS. 

    Does anyone have found any solution to this issue?

    • HelenSom's avatar
      HelenSom
      Experienced Cover User
      6 months ago

      I haven't found any yet unfortunately.  The only reply from MYOB is the one of above which is obviously of no use.  I have also logged a support call so hopefully they'll get back to me in the next few days.

      • Jemar_C's avatar
        Jemar_C
        Valued User
        5 months ago

        Hi HelenSom,

         

        Thank you for your post. I understand that you have already lodged a support case, while waiting for the support team you may also check this link . It has detailed information about lodgment and error if you re using MYOB AE/AO.

         

        Feel free to write a post if you need further assistance.

         

        Cheers,

        Jem

  • Daljit_K's avatar
    Daljit_K
    MYOB Staff
    5 months ago

    Hi HelenSom,

     

    For this error please add a value of 0 at item 41 closing stock on your trust return and re-lodge. It seems from this year ATO is expecting a value at item 41 if any of the items 41 to 44 has a value.

     

    Regards

    Daljit

    • HelenSom's avatar
      HelenSom
      Experienced Cover User
      5 months ago

      Thank you so much - that worked and the return is now lodged!!

    • MRW's avatar
      MRW
      2 months ago

      Thank you HelenSom and Daljit-K,

      had this error today and this was very helpful 

      Regards

      Michael

  • Trajik's avatar
    Trajik
    Partner
    5 months ago

    Had the same error and the fix was to put zeroes in the yellow fields in the partnership income worksheet

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        4 months ago

        Hi Bonnie810,

         

        I'm glad to know that the workaround provided by Trajik worked on your end. This will also help other users with similar issues. If you encounter issues in the future, feel free to post again.

         

        Best regards,

        Doreen

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 months ago

    Hi HelenSom,

     

    Thank you for the post. The error you're encountering indicates that there is an invalid character somewhere in your payroll information. Please check for any invalid characters in your employee cards and payroll category names. 

     

    For detailed information and instructions on how to fix this, please refer to this link: Fix rejected reports in Single Touch Payroll (myob.com).

     

    Regards,

    Sai

    • HelenSom's avatar
      HelenSom
      Experienced Cover User
      6 months ago

      Unfortunately I'm not doing payroll.  I'm not in a MYOB product (AccountRight or Business), I'm in AE 2024.0a Hotfix 1 Tax.

       

      I'm trying to lodge a 2024 Trust Income Tax Return and this client does not pay wages at all therefore does not have Single Touch Payroll.

       

      The tax return validates in MYOB AE, however on attempting to lodge it with the ATO it is rejected and I get the above (see initial query) on the Validation Report.

       

      Any other suggestions??

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        5 months ago

        Hi HelenSom,

         

        Sorry to hear you're having trouble with the ATO lodgment. These validation errors are usually due to some missing or incomplete data in the worksheets you're trying to file with your tax return. The first error (CMN.ATO.GEN.XML01) is a bit like a puzzle - it's saying there might be a problem with the way the XML is put together or formatted. This usually means we need to tweak how the data is being processed or exported from MYOB AE. The second error (CMN.ATO.GEN.XML03), is pointing out data that doesn't meet the ATO's expectations. In this case, it's flagging a Decimal value that's not formatted right (it's an empty string instead of a valid Decimal value). Since you've already tried re-entering and encountered the same issue, the first thing I'd suggest is to check your XML configuration and make sure that MYOB AE is updated to the latest version.

         

        If the error persists, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant.  If MOCA can't help, you'll be automatically directed to our live chat team.

         

        Feel free to get in touch if you need more help.

         

        Cheers, 

        Princess

  • JenelleWalton's avatar
    JenelleWalton
    Contributing Partner
    5 months ago

    WE are having the same error on an individual return along with CMN.ATO.GEN.XML03? What item is it that you have to put the 0.00s?

    • Daljit_K's avatar
      Daljit_K
      MYOB Staff
      5 months ago

      Hi JenelleWalton,

      Can you share the complete validation report? It is most likely to do with missing 0's in the orange/yellow colored fields. Please check distribution for trust schedule or other income schedule. 

      Regards

      Daljit

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