Forum Discussion

DL66's avatar
24 days ago

Tax Return Rollover Failed


We have a company client overdued 3 years tax returns. When we tried to rollover the return from 2020 to 2021, we can't complete the Year End Routine. No matter which options I choose below and press OK, this screen will pop up again. 


If I press Cancel, it will show as Rollover_Failed.


I tried to rollover other client's tax return and seems their rollover of 2021 FY are fine. Anyone knows how to solve this problem?


Thank you.





1 Reply


    Hi Clara,

    For this issue – we will need to roll the return over manually for you. Can you please contact support on 1300 555 117 and we will be able to assist you with this!