ACTIVE BANK FEED, Not Working

Question

We have Accountright Plus the latest version as at 8th May 25, the linked bank account status is that the bank feed is Active but then an error box appears stating we need to " buy a subscription" it is an online cloud based datafile so we do already have online super and payroll etc .. why is this occurring and how do we fix this problem .... Should I remove ? the active linked bank account ... I am a bit reluctant to take that course of action. I have also logged into my myob

where it shows our current subscription does have the bank feed entitlement. Please help.

princess_r · Answer

Hi rosscorp,
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It's actually a good thing that you're hesitant to take action because it's important to contact our bank feed team first to prevent any data loss or service interruption. I've checked your account and see that the bank feed is active for all your company files. However, since you have multiple files, it's best to get in touch with our team directly. They can check if there's a sync issue that needs a refresh on the bank feed connection and solve it quickly. You can find all our available support options here.
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Cheers,
Princess

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ACTIVE BANK FEED, Not Working

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