bank feeds not updating - westpac from 27/01/2022
bank feeds not updating again from 27/01/2022. our bank is westpac. looking forward it is solved as the month end is coming. thanks!
Forum Discussion
Hi MMTSclaire, Kim_MISC,
Thanks for your posts. There is a current delay with Westpac bankfeeds, our teams are waiting for the files.
Once I get further updates, I will update this post.
It is now 1.11pm ACDT - Melisa_D any update please for WBC bank feeds??? much appreciated
And there are duplicate Dec enities
Hi Melisa,
We are in the same boat with December duplicates, should we hide these or is there a fix coming?
JasonAlso waiting for update
Same here. 2 pm, no bank feeds for 27 January from Westpac, could you please give an update.
Thank you
Yes, its the same to me.
are there any updates yet?
Hi Melissa
any updates yet as we are now 5 hours on?
Kind regards
Debra
I looged back on feeds there now but still duplicate Dec - shall we HIDE these?
mine have finally updated
Our teams have identified a small number of clients that have seen some duplicated bank feed transactions from December. They are currently working on fixing these cases for impacted users with fixes planned as soon as possible.
Impacted users are encouraged NOT to action anything at their end i.e. users don't need to hide those transactions. Although, we do recommend ensuring that the transactions are not allocated to ensure that our teams can best remove those transactions.
If you can please confirm the following information so I can pass on your details to the team:
- Last 4 digits of your product serial number
- File ID of the file impacted (This can be found by going to Help > About MYOB AccountRight)
- Date range of the duplicates
- Last 4 digits of the affected bankfeed bank account
last 4 digits are 5621. We have 10 dupliate transactions all dated December that have been previously reconciled.
Hi Everyone,
The Westpac bankfeed delays has been resolved, if you're still experiencing issues please let us know.
Hi Melissa,
My MYOB account also seems to be affected by this duplication. Could you please look into our account Serial # 7032 & bank fee effected is 0088.
Thank you
Kerri Kuitert
Hi KerriKuitert,
Thank you for your post. I will pass on your details to our team, can you please confirm the date range of the duplicate transactions ?
Hi Melissa,
The date range is from 5.10.21 to 29.12.21
Thanks
Kerri
