No, I'm the only person who uses MYOB, and it's always used on my computer only.
Is it possible that it is a memory issue, as per Gavin's comments that I linked to earlier?
Am I the only person who has had this problem with transactions disappearing after they've been reconciled?
Is your IT dept not able to suggest what could be going on? Thanks.
Hi JoanEllen
As outlined in my previous reply on this thread, those two options are the common reasons why those reconciliations are removed from the company file.
If you are experiencing a different situation we would need to get additional exact information about what was occurring at the time those reconciled transactions were removed i.e when were they removed? What actions were done in the file prior to, on the day, and after those were removed? Did you complete any actions say restoring the file? Closing the Financial Year? Received an in-product message?
Without that information we would not be able to provide an additional information or insight.
Nothing out of the ordinary happened, apart from MYOB's regular daily crashes. I know sometimes even though I print the reconciliation I neglect to clear it out straight away - although I do clear these eventually when this happens. Is it possible that if MYOB crashes and I haven't cleared off all reconciled transactions, that MYOB would fail to save these transactions to the datafile?
Would such an event show on MYOB's log files?
Whenever it's happened it's always the previous day's transactions that are lost. This makes sense as I reconcile every day. I just don't understand when I apply a payment through SPEND MONEY or PAY BILLS, why these transactions would fail to be saved to the datafile.
Is there a time lag from entering data to having that data saved permanently?
