Forum Discussion

finnimac's avatar
finnimac
Experienced User
2 years ago

Suncorp Bank feeds 9/2/2023

Morning!

 

Today is the second day our bank feeds have not downloaded.

We have the email notifications that payments have been received but can't see them in the account - is anyone else having an issue?

 

Thanks,

Fiona

  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi Everyone


    Suncorp feeds have been successfully received and are being processed. As such, users should start to see those transactions come through. If you haven't received those transactions as yet, do be patient while those are processed and check back for those bank transactions at a later time.

  • packit's avatar
    packit
    Experienced Cover User
    2 years ago

    Hi, my bank feeds have not been coming through from Suncorp for the last 3 days.  I know that we have transactions as I have checked in our internet banking, but they are not feeding through to the Bank Feeds.  Everything looks normal in the Bank feeds section of MYOB and I have clicked on the 'Get Bank Transactions' button to see if that would fix it but still nothing has come through even though it says that it was last updated this morning.  Can someone tell me how I can fix this please.

    • finnimac's avatar
      finnimac
      Experienced User
      2 years ago

      Hi Packit,

      The 'Get Bank Transactions' just worked for me.

      Fiona

      • finnimac's avatar
        finnimac
        Experienced User
        2 years ago

        packit Nope, my mistake. It is not showing me new transactions. It is showing payments going back to December 2022 that have never been seen or received.

        Very, very strange...

  • packit's avatar
    packit
    Experienced Cover User
    2 years ago

    yes I am with Suncorp.   Nothing for the last 3 days

  • firstresponse's avatar
    firstresponse
    Trusted Cover User
    2 years ago

    I have not received my bank feeds Suncorp since the 6th February. Anyone else having a problem?

  • Steven_M's avatar
    Steven_M
    Former Staff
    2 years ago

    Hi Everyone


    As we have not received the information from Suncorp we are yet to be able to provide that information to our customers. At this time, we don't have an ETA on when those latest transactions will be made available, however, we are currently working with Suncorp to ensure that the information is received successfully and made available to customers as soon as possible.

     

    finnimac  packit  firstresponse 

    • Project's avatar
      Project
      Experienced Cover User
      2 years ago

      using Accountright Live and bank feeds are not updating last updates was the 6/2/23 and says it is updating but nothing in our system.

      please advise what we need to do

       

    • Fredsmob's avatar
      Fredsmob
      Contributing User
      2 years ago

      Bank feeds haven't updated for 2 days. Anyone else having this problem

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