Tall Emu Integration
Hi Team, we are working with Tall Emu to integrate with MYOB. they are getting this error below. TE haven't seen this error before and are asking if my account is setup correctly. "ask MYO...
Forum Discussion
Hi dpascall87,
Thanks for sending through the screenshot; that helps a lot. I can see that Tall Emu is connected to MYOB, but it isn’t picking up any AccountRight Live company files for the user who authorised the connection.
It's possible that the MYOB account used for authorisation does not have full admin access to the file, which is usually what causes this kind of issue.
The next steps I’d recommend are:
- Make sure the MYOB login being used in Tall Emu has full admin access to the AccountRight company file.
- Confirm that the same login can access the online AccountRight Live file directly.
- Once that’s confirmed, reauthorise the MYOB connection in Tall Emu using that full-access admin login.
If you’ve already done that and you’re still seeing the same message, I recommend reaching out to our support team so they can take a closer look. You can do this by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
