Delay 11/03 - American Express Australia

It looks like we'll have to remove any manual elements and re-do this, given that MYOB will now be forcing this through. It was poorly handled from the start through to the end. 

I am uncertain how "Close Collaboration" with American Express can be labelled as such after two months of waiting (and also weeks to somehow re-send)... 

I'll happily be moving to XERO at EOFY.

Mike_MYOB​ too late. Some of us have already recorded 500+ missing transactions manually. This was very poorly handled by MYOB. 

Good afternoon everyone, I hope you're all looking forward to the long weekend!

I’m pleased to share a positive update regarding the missing data from the bankfeed service interruption in March.
After close collaboration between MYOB and AMEX, we’ve confirmed that the data will be retrieved from backups and resent to MYOB.

While this is a significant step forward, due to the Easter break and the complexity of the process, the full distribution of this data to your files may take several weeks. We’re actively monitoring progress and will keep you informed if timelines change.

For customers who’ve already manually imported QIF files, we’ll provide specific guidance once the data is fully distributed to ensure a seamless transition.

Thank you for your patience—we truly appreciate it. If you have any urgent questions in the meantime, don’t hesitate to reach out.

Hi cleanoptions , the badges are automated based on certain milestones 

It might seem a bit weird to get badges when your replies/likes etc are predominantly due to complaints, but the underlying idea that the Community Forum is a great place for our customers is also important.

Whether its this newly created board for bankfeeds updates, seeking advice from peers, staying up to date on changes from MYOB or getting help, the Forum has a lot to offer and I'm glad to have you here!

Hi JRFisher 

glad to be of help

totally agree with you and paying a premium

interestingly I keep getting "badges" for my numerous complaints !!!! 

We had some help from Mike_MYOB and managed to speak to the help centre. We did exactly as you've suggested and they deleted the duplicates, we now have all of the transactions showing - so a tick there. P&L working and we can do our BAS.

Unfortunately now our accounts don't balance, we are working through this issue (albeit they have tried to blame me for the accounts not balancing). Hoping this can be fixed and isn't an ongoing issue.

For me, the massive issue is we are paying a premium for this product, I reckon I've spent at least a working day trying to fix this, and it's still not fixed. 

Hello all

For us, and an interim solution for reconciling purposes (and BAS lodgement) we have downloaded a selected statement from the AMEX website - only choosing the missing entries from the bank feed.

A QIF file needs to be downloaded to import into the "bank statement import" - once this is done the missing entries appear in the bank feed - bank transactions - screen.

I am not sure if, and/or when the issue is resolved between MYOB and AMEX, the transactions will again appear in your bank feed, but I would like to think that it would just be a matter of requesting that MYOB delete the duplicate entries from your file ?

Hi JRFisher , I will send you a private message to get your contact details. The team have said they are happy to connect with you on the reconciliation issues you are experiencing.

For future, or for others reading this update. You can always reach our support team by submitting a case. Log into myaccount.myob.com and click 'contact support'

Hi fgc , please refer to our community guidelines when writing posts. 
This message can definitely be written in a more respectful way.
I'm sorry for not providing an update yesterday.

Although MYOB is continuing to contact Amex for the missing data, I do think that it is best our customers take the manual option to import these transactions (see instructions here)

Another option is that you can manually enter the transactions via Spend Money and Receive Money, as per your bank statement. Please refer to the following link: Spending and Receiving Money