Forum Discussion

PrueMYOB's avatar
PrueMYOB
MYOB Moderator
2 months ago
Solved

Delay 23/04 - Westpac AU and ANZ AU

Good morning everyone,

We're currently experiencing an issue where data from Westpac (Australia) and ANZ (Australia) are not being received, resulting in a delay in delivering bankfeeds to affected customers. Our teams are actively working with Westpac and ANZ to resolve this and we'll provide further updates as soon as these come through. In the meantime, we truly appreciate your patience while this gets sorted

bankfeed
BankFeedissue
  • PrueMYOB's avatar
    PrueMYOB
    2 months ago

    Hey everyone,

    Thanks so much for your patience today! The Westpac (Australia) connection has now been resolved. The ARL files may still take a little more time to process the data as it comes through - but you should start seeing things gradually tick over from here.

16 Replies

  • LindaBailey's avatar
    LindaBailey
    2 months ago

    Good morning, 

    Does this also include National Australia Bank? My client has NAB bank accounts and the bank feeds were last updated on Friday 18th April at 08:43am. 

  • PrueMYOB's avatar
    PrueMYOB
    MYOB Moderator
    2 months ago

    Thanks for checking in LindaBailey​. You're right - there was an issue affecting NAB bank accounts, that's resolved now. While I didn't send an update due to how quickly it was handled - in terms of keeping everyone informed - it's definitely a fair point to raise. Truly appreciate the reminder - I'll make sure to include these sorts of updates moving forward

  • PrueMYOB's avatar
    PrueMYOB
    MYOB Moderator
    2 months ago

    Hey everyone,

    ANZ (Australia) bankfeeds are now processing as expected, which is great news.  Our team are still working with Westpac (Australia) and it's looking like this one won't be resolved this morning. I'll keep you posted with any updates as soon as they come through

  • PrueMYOB's avatar
    PrueMYOB
    MYOB Moderator
    2 months ago

    Hey everyone,

    Thanks so much for your patience today! The Westpac (Australia) connection has now been resolved. The ARL files may still take a little more time to process the data as it comes through - but you should start seeing things gradually tick over from here.

  • FHG's avatar
    FHG
    Experienced Cover User
    2 months ago

    I'm with NAB - still waiting on bank fees so not resolved for me.

  • FHG's avatar
    FHG
    Experienced Cover User
    2 months ago

    came through just now - thanks!

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