However, I am not able to then go to \"match transaction\" to assign the remaining 50% to the invoice.
Could you guide me through the process of allocating the remaining 50% to a specific invoice if I cannot use 'Match transaction'.
Thanks
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-08-22T19:25:42.541+10:00","lastPublishTime":"2024-08-22T19:25:42.541+10:00","metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Acc/message:876592/message:876998","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:877024"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"738","rawBody":"Hi
I would need a bit more help to complete that task.
I created the new category for \"overpayment\", when assigning the amount received, I chose \"allocate\" and put 50% of the amount in the new category \"overpayment\".
However, I am not able to then go to \"match transaction\" to assign the remaining 50% to the invoice.
Could you guide me through the process of allocating the remaining 50% to a specific invoice if I cannot use 'Match transaction'.
Thanks
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:876998_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:877024":{"__typename":"ModerationData","id":"moderation_data:877024","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:877024":{"__typename":"ForumReplyMessage","uid":877024,"id":"message:877024","revisionNum":1,"author":{"__ref":"User:user:292938"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Acc"},"parent":{"__ref":"ForumReplyMessage:message:876998"},"conversation":{"__ref":"Conversation:conversation:876592"},"subject":"Re: invoice staged payment but wrong amount paid","moderationData":{"__ref":"ModerationData:moderation_data:877024"},"body":"Hi frenchery,
\n\n
Sure! Since you've already allocated the first 50% of the amount to the overpayment category, you’ll need to manually allocate the remaining 50%. Go to bank transactions and find the transaction you have partially allocated. Click on the transaction to open the details. You should see an option to allocate the remaining amount. Select the invoice you want to allocate the remaining 50% to.
\n\n
For more information, please check out these Help articles:
\n\n\n
If you're still unable to match transactions and need more assistance, please partner with our live chat support team. Head on over to http://myob.com/contactus and click the purple speech bubble (lower right-hand corner) to open MOCA. From there, type in \"get help from a support agent,\" and this will give you a link to open a live chat.
\n\n
Cheers,
\nPrincess
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-08-23T08:35:03.239+10:00","lastPublishTime":"2024-08-23T08:35:03.239+10:00","metrics":{"__typename":"MessageMetrics","views":13},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Acc/message:876592/message:877024","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:877306"}}]},"editFrozen":false,"body@stringLength":"1714","rawBody":"
Hi
\n
Sure! Since you've already allocated the first 50% of the amount to the overpayment category, you’ll need to manually allocate the remaining 50%. Go to bank transactions and find the transaction you have partially allocated. Click on the transaction to open the details. You should see an option to allocate the remaining amount. Select the invoice you want to allocate the remaining 50% to.
\n\n
For more information, please check out these Help articles:
\n\n\n
If you're still unable to match transactions and need more assistance, please partner with our live chat support team. Head on over to http://myob.com/contactus and click the purple speech bubble (lower right-hand corner) to open MOCA. From there, type in \"get help from a support agent,\" and this will give you a link to open a live chat.
\n\n
Cheers,
\nPrincess
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:877024_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:877306":{"__typename":"ModerationData","id":"moderation_data:877306","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:877306":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:281248"},"id":"message:877306","revisionNum":1,"uid":877306,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Acc"},"parent":{"__ref":"ForumReplyMessage:message:877024"},"conversation":{"__ref":"Conversation:conversation:876592"},"subject":"Re: invoice staged payment but wrong amount paid","moderationData":{"__ref":"ModerationData:moderation_data:877306"},"body":"
Hi Princess_R
The problem is still there:
But I cannot allocate the amount in both. It is either \"categorise\" or \"match transaction\".
Could you please advise how should I allocate:
Thanks.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-27T09:12:04.521+10:00","lastPublishTime":"2024-08-27T09:12:04.521+10:00","metrics":{"__typename":"MessageMetrics","views":12},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Acc/message:876592/message:877306","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"673","rawBody":"Hi
The problem is still there:
But I cannot allocate the amount in both. It is either \"categorise\" or \"match transaction\".
Could you please advise how should I allocate:
Thanks.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:877306_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:877308":{"__typename":"ModerationData","id":"moderation_data:877308","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:877308":{"__typename":"ForumReplyMessage","uid":877308,"id":"message:877308","revisionNum":1,"author":{"__ref":"User:user:281248"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Acc"},"parent":{"__ref":"ForumTopicMessage:message:876592"},"conversation":{"__ref":"Conversation:conversation:876592"},"subject":"Re: invoice staged payment but wrong amount paid","moderationData":{"__ref":"ModerationData:moderation_data:877308"},"body":"Also I do not have the 'purple bubble' on the contactus page for some reason
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"78","kudosSumWeight":0,"postTime":"2024-08-27T09:18:10.946+10:00","lastPublishTime":"2024-08-27T09:18:10.946+10:00","metrics":{"__typename":"MessageMetrics","views":13},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Acc/message:876592/message:877308","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:877358"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"83","rawBody":"Also I do not have the 'purple bubble' on the contactus page for some reason
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:877308_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:877358":{"__typename":"ModerationData","id":"moderation_data:877358","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:877358":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:292938"},"id":"message:877358","revisionNum":1,"uid":877358,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Acc"},"parent":{"__ref":"ForumReplyMessage:message:877308"},"conversation":{"__ref":"Conversation:conversation:876592"},"subject":"Re: invoice staged payment but wrong amount paid","moderationData":{"__ref":"ModerationData:moderation_data:877358"},"body":"Hi frenchery,
\n\n
Seems like you're missing the 'purple bubble' on the Contact Us page, which is likely a feature or icon that should be visible. Please clear your browser cache, as this can often resolve display issues.
\n\n
As for the allocation issue you're experiencing, when you're on the bank transaction, click on \"Match transaction\" and look for the invoice transaction you should be matching with. If you enter 50% against the transaction, there will be a remaining 50% of the payment. From that window, you should have an option to categorize the balance to the overpayment account.
\n\n
If you're still unable to allocate, please reach out to our live chat support team through our MOCA, or you can directly contact our support team for further help.
\n\n
Cheers,
Princess
Hi
\n
Seems like you're missing the 'purple bubble' on the Contact Us page, which is likely a feature or icon that should be visible. Please clear your browser cache, as this can often resolve display issues.
\n\n
As for the allocation issue you're experiencing, when you're on the bank transaction, click on \"Match transaction\" and look for the invoice transaction you should be matching with. If you enter 50% against the transaction, there will be a remaining 50% of the payment. From that window, you should have an option to categorize the balance to the overpayment account.
\n\n
If you're still unable to allocate, please reach out to our live chat support team through our MOCA, or you can directly contact our support team for further help.
\n\n
Cheers,
Princess
Thanks.
I think i figured it out. I had to click on \"add adjustment\" button at the bottom to then be able to allocate to a chart of account
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"142","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-27T16:18:02.171+10:00","lastPublishTime":"2024-08-27T16:18:02.171+10:00","metrics":{"__typename":"MessageMetrics","views":5},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Acc/message:876592/message:877372","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"152","rawBody":"Thanks.
I think i figured it out. I had to click on \"add adjustment\" button at the bottom to then be able to allocate to a chart of account
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:877372_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:876592"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744605182196":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744605182196","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1744605182196":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1744605182196","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1744605182196":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1744605182196","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1744605182196":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1744605182196","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1744605182196":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1744605182196","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1744605182196":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1744605182196","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1744605182196":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1744605182196","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1744605182196":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1744605182196","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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