Hi, jackH1
Thanks for your post, and welcome to the MYOB Community Forum.
If there are two bank feed transactions showing up and you cannot match them to the payroll transaction because they differ in amount, then you may need to reverse and then reprocess that pay run. While reprocessing the pay run, make sure to create two separate payroll transactions based on the amount you receive in bank feeds. For more information on how to reverse and reprocess a pay run, please see the Help Article: Fixing a pay. Also, kindly check the employee payment details if it was set up to receive split payments for payroll. To do this, go to Payroll > Employees and then select the employee name > Payment details and then choose the correct payment method.
Please let us know if you require assistance with this.
If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.
Best regards,
Doreen
I have the same situation ... Yet when i go to set p the employee for split payments in the employee file - in $ and % it does not seem to save? (maybe it does?) how would i now as it does not keep any data after i save?
--- I sent this to support - yet no answer
I am encountering an issue with processing a split payment for one of our employees within the MYOB system. Specifically, the payment needs to be divided between two different bank accounts as per the employee's instructions. After accessing the employee's electronic file in MYOB, I entered the dollar amount for the first transaction and intended for the balance of the fortnightly pay to be allocated to the second account. Although I pressed 'save', the screen does not reflect the changes as saved. This issue persists even when trying to save the split as a percentage (84.38% for the first account, with the remainder for the second). Could you please advise why the changes do not appear to be saved? Is there a step I'm missing or a known issue with split payments that I should be aware of? Your guidance on resolving this matter would be greatly appreciated.
Hi, Moon239
Thanks for your post.
Did you receive any error messages when trying to save the changes made? If yes, kindly attach a screenshot of the error. Make sure to remove any sensitive information before posting in the Forum. Also, please ensure that the BSB number, account number and account name are entered as well. Please let us know how it goes.
Best regards,
Doreen
No error message
all steps and data are correct
says saved at the top
but reverts back to nothing in the fields! and Percentage %
i have cleared the all browser settings and tried on Edge, Firefox, and chrome
all the same results.
i am at a loss
Hi, Moon239
Thanks for your response.
We tried replicating the concern on our end and were able to make changes and save the percentage of the split payment. Even after refreshing the window, the percentage is still there. With that, are there other users of the business file that can make changes to the employee file? If yes, kindly advise the other user to make changes to see if the same happens. Please let us know how it goes.
Best regards,
Doreen
