Bank rec date wrong

Question

If I reconcile a bank account, to say the end of last month, after I click "Reconcile" it shows the reconciliation date as today, not the date I selected.

marise · Answer

This is happening to me too, only started recently, but it extremely frustrating!

earl_hd · Answer

Hi Marise,This may need further assistance on the backend. I recommend reaching out to our support team for further investigation. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.Regards,Earl

genreve_s · Answer

Hi EvotecIT,
&nbsp;
That sounds like an unusual issue with the reconcile accounts window. It's best to get in touch with the support team for further troubleshooting. You can create a support ticket from the MyAccount window or use live chat through MOCA.
&nbsp;
Regards,Genreve

mrshanna · Answer

Does not seem so unusal, I am having the same frustrating problem and of course to speak to someone at myob is taking forever, the problem is your system, please fix asap!

marise · Answer

I just got a response from MYOB Support - try clearing the Cache files in your browser.

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Bank rec date wrong

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