Cant connect bankfeeds to Macquarie

Hi JSawyer,

Sorry to hear that your bank feed application has been rejected. Only certain account types are eligible for bank feeds based on the bank’s rules. To get the green light, the account needs to start with 1, 2, 3, or 9 and have a nine-digit account number. If your account doesn’t quite fit those rules, the bank feed application will be declined. In that case, the comfy workaround is to import the bank statements into your file so your transactions still land where they need to.

Cheers,

Doreen

Did you end up having any success with this Steve_TCG?  I am having the same problem.  My rejection is because our account numbers only have eight digits in them (excluding the leasing zero) but the rejection email says that the account number has to be nine digits long.  If we put in the leading zero it says that the account number can't start with a zero.

Hi Steve_TCG​ , sorry to hear that
I'm not aware of any widespread concerns with Macquarie. We did have an incident yesterday that was affecting connecting new bank feeds - it could be worth trying again today now that it has been resolved.

If you were trying to connect prior to yesterday, or you still have an issue, definitely raise a case through to our support team.
Log in to myaccount.myob.com then click 'contact support' and follow the prompts - they'll help get you up and running asap