Forum Discussion

Gothams's avatar
Gothams
Contributing User
4 months ago

Duplicate transaction entries in 'Reconcile accounts' and 'Bank Transactions' windows.

  1. Customer Payments:
    • Customer payments are automatically appearing in the 'Reconcile accounts' window.
    • Both the full payment amount and the associated MYOB transaction fee are recorded as separate entries in this window.
  2. Bank Transactions:
    • The net payment amount (payment minus the MYOB transaction fee) is also appearing in the 'Bank Transactions' window.
    • This net payment amount is showing up as an unallocated transaction.

Resulting Issue:

  • The net payment amount in 'Bank Transactions' cannot be allocated because the payment has already been automatically allocated in the 'Reconcile accounts' window.
  • This results in duplicate entries, making it difficult to reconcile accounts.
  • I suspect this will also affect the total sales and my BAS.
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi there Gothams,

     

    I understand that you need to remove the transaction from your reconcile account window. Actually, there's a way to do this. To proceed, you can go to Banking > Reconcile Accounts and then select the correct bank account. Once done, just click the reference number of the transaction you want to delete, and it will lead you to another window. To delete the transaction, just scroll, and on the left-hand side of the window, you should be able to see the "Delete" button. Feel free to post again if you encounter any issues.

     

    Best regards,

    Doreen

  • Gothams's avatar
    Gothams
    Contributing User
    2 months ago

    Not all that helpful. The problem is persisting. I would be happy to know how to remove the transactions from reconcile bank account window. There appears no way of doing this.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      3 months ago

      Hi Gothams , 

       

      I can see how this situation can cause a duplicate transaction in the ledger. Generally, online invoice payments should automatically match to the bank feed transactions, effectively removing the need to allocate the said bank feeds. I recommend reading through the article 'Automatically Matching Online Invoice Payments' to troubleshoot hindrances of the automatic matching. 

       

      In the meantime, feel free to create a new thread if you need any other help.

       

      Thanks,
      Genreve

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