When I heard about smart reconciliation I thought it was a good idea, so I turned it on. Now I'm not so sure. I can't see any way to turn it off completely.
I did turn off all the automatch settings, but it didn't turn off the smart reconciliation feature.
How can I turn it off?
Client hasnt turned it on - so where is the button to turn it off. Do the software writers actually know anything about bookkeeping because is sure doesnt look like it.
Do we know if this is fixed yet??
Coming up on year end and it is not a good look to not be able to reconcile bank and credit cards!
Perhaps if we all make official complaints they will take it seriously and address this issue?
We should be allowed to make the choice to use this feature, not be forced.
I also want to turn it off. What a complete mess!!!!
I am any MYOB Business user and have also had the same problem with old transactions suddenly appearing from 3-4 years ago as 'unmatched' and can no longer reconcile my bank account.
I never turned on Smart Reconciliation, MYOB did it automatically.
All MYOB instructions are incorrect, there is nowhere to switch back to 'Classic View'.
I DO NOT WANT SMART RECONCILIATION, NEVER ASKED FOR IT, CAUSES MORE PROBLEMS THAN IT SOLVES.
I have already wasted hours of time trying to fix something that was working a few weeks ago and now does not work.
MYOB need to fix this and not charge users for their MYOB subscription fees until it is fixed as some kind of compensation for lost time and wages.
TEST YOUR PRODUCTS BEFORE YOU LAUNCH THEM!!
Doing a bank reconciliation is a fundamental part of bookkeeping, how could MYOB not realise 'Smart Reconciliation' was going to stop users from performing an ordinary bank reconciliation. MYOB should have realised this was a problem before causing so much extra work for so many people.
When will this be fixed ? Along with the 5000 bank entries I have in my file from 2019 since you’ve changed this ? This is ridiculous … you can’t just change things and then offer no solution to the problem !
Hi everyone,
Thanks for your patience while we checked this further.
At the moment, there isn't an option in-file to turn Smart Reconciliation off or revert back to the previous banking view. I understand that's frustrating, especially when you're expecting to see that option available.
If you need help with account-specific transaction behaviour, please contact our support team through My Account so they can look into your file securely.
Regards,
Genreve
So glad I was going a bit of browsing while eating lunch. This could be why several transactions from years ago popped up in the reconcilliation last month. I assumed either I had stuffed something up or the accountant was in the file again 'adjusting things' (they do that to me from time to time, I think to justify their ever increasing bills, but that's another gripe).
I do not have these options!
I do not have that option. MYOB needs to resolve this and make the smart reconciliation optional
Like Everything to do with MYOB it's a mess - and they haven't thought it through and they do everything like this right on year end when we need reports and needs things working correctly - its so frustrating
MYOB PLEASE FIX THESE ISSUES
