Forum Discussion

Experienced User

5 months ago

Solved

Issue with Bank Balance after bank feed cancelled

The bank feed was cancelled, now I am unable to reconcile the bank account. It doesn't even show the bank account as an option in the drop down list to reconcile that account anymore. Previously reconciled transactions are no longer showing in the bank account, which is leaving it out of balance. I pulled up some of the specific transactions previously entered against that bank account however it's now showing as not allocated to any bank account, so where would they be ? Please can anyone help ?

Support simply sent me the guide "fixing-out-of-balance-bank-reconciliations" which is useless in this situation

Isaiah_C
5 months ago
Hi TanyaMc,

Thanks for sharing screenshots! From what I can see, it looks like the issue's coming from the category linked to your bank account. If that category's been made inactive, it won't show up in your drop-down list anymore, which would explain why you can't reconcile it. Check if that category's still active. If it's inactive, you can bring it back to life using the steps in this guide: Adding, editing and deleting categories.

If it's still giving you grief after that, best to jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can take a closer look.

Regards,

Sai

4 Replies

boult130
Contributing User
9 days ago
Having trouble reconciling your bank account after the bank feed was cancelled? Previously entered transactions may appear unallocated, leaving your account out of balance. For a quick solution and guidance on managing your payments, check out etisalat top up options.
boult130
Contributing User
1 month ago
If your bank feed was cancelled and your account no longer appears for reconciliation, previously entered transactions may show as unallocated. This can cause your bank account to appear out of balance. Reviewing and reassigning those transactions to the correct bank account should help resolve the issue.
TanyaMc
Experienced User
5 months ago
Ah yes, it turns out that category had been made inactive, thank you for the helpful suggestion.
Isaiah_C
MYOB Moderator
5 months ago
Hi TanyaMc,

Thanks for sharing screenshots! From what I can see, it looks like the issue's coming from the category linked to your bank account. If that category's been made inactive, it won't show up in your drop-down list anymore, which would explain why you can't reconcile it. Check if that category's still active. If it's inactive, you can bring it back to life using the steps in this guide: Adding, editing and deleting categories.

If it's still giving you grief after that, best to jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can take a closer look.

Regards,

Sai