Forum Discussion

BooksForBiz's avatar
BooksForBiz
Experienced Cover User
7 months ago

Back up online files - Web based Software

Hi

Is it just my old-school brain that does not cope with the fact that there is no ability to backup Pro or Lite files as they are web based??  I always like to have a backup before I close a year but it seems that is no longer possible.  Does anyone have a work around??

5 Replies

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    10 days ago

    Hi BooksForBiz​ and jolimont​ 

    Sorry for the confusion here

    The previously linked help article is specifically for AccountRight which has the option to be both online or offline.

    Whereas MYOB Business Lite and Pro are online only software.
    There is no option to 'back up' Lite or Pro in the same way that you used to for desktop software.

  • BooksForBiz's avatar
    BooksForBiz
    Experienced Cover User
    11 days ago

    No I didnt .... Soooo frustrating as I think it is a MUST HAVE function!  I have had a few issues where I needed to print old payslips for a clients employee and because I didnt have a back up it was not possible :(

  • jolimont's avatar
    jolimont
    Contributing User
    11 days ago

    Did this ever get an answer?

     

    The linked site specifically says

    'When working online, you don’t need to back up your company file regularly, as MYOB automatically backs up your data online weekly and retains it for six months.

    However, you might want to back up your online file before starting a task that will result in significant changes, such as closing a financial year or importing data. You would also make a backup if you want to archive a copy of the file at a point in time, such as month-end.'

     

    But does not then tell you how to do it??

     

  • BooksForBiz's avatar
    BooksForBiz
    Experienced Cover User
    7 months ago

    That's great but my understanding is that these backups MYOB does are deleted after 6 months.  

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi BooksForBiz,

    You're not alone! A lot of folks who’ve moved over from AccountRight or other desktop setups really miss having that manual backup button, especially at EOFY time. Since MYOB Business Pro and Lite are fully cloud-based, there’s no manual backup option like we used to have, but the good news is MYOB takes care of secure automatic backups behind the scenes.
     

    If you’re after a bit more detail or just some peace of mind, this help page breaks it all down nicely: Back up your company file before closing (Just scroll down to the section titled “If you work online”)

    I hope this helps!

    Regards,
    Earl