Hi JustinX,
That error message is basically telling us what’s going on – there’s already a user set up with that email address.
If you can’t see the contact in your list, they’re probably inactive. Try changing the filter to show inactive contacts as well, then check if that email is sitting there.
If you’ve turned on the inactive filter and still can’t find that email, the next step is to get our support team to take a closer look. You can either:
- lodge a support ticket from the My Account page, or
- jump on live chat through MOCA, our virtual assistant, on the MYOB website.
Regards,
Genreve
