Forum Discussion

dextel's avatar
dextel
Contributing User
8 days ago

How to delete inactive subscription out of my profile?

As the title says, how to delete inactive subscriptions? I have one active and one inactive. The inactive one was the first, trial subscription which is never been used after I started with paid subscription. The both subscriptions have the same account name and when I'm setting up feed from my Bunnings Powerpass account I don't know which one to select because they have the same name, and it doesn't show which one is active.

  • Hi dextel,

     

    Thanks for reaching out regarding the inactive subscriptions in your profile. You need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount, as they can assist you in identifying the active subscription and removing your access to the inactive one so it no longer appears.

     

    Regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi dextel,

     

    Thanks for reaching out regarding the inactive subscriptions in your profile. You need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount, as they can assist you in identifying the active subscription and removing your access to the inactive one so it no longer appears.

     

    Regards,

    Sai

    • dextel's avatar
      dextel
      Contributing User

      Thank you for your reply.

       

      I've opened support request as per your recommendation but it looks like support team is on an extended holiday.

       

      Regards,

       

      dextel

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi dextel,

        Our support team is currently working on the cases that were assigned to them first. Once your case is assigned to a representative, they will email you directly. We appreciate your patience and understanding.

        Regards,
        Earl

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