Migration of files

The issue I’m having is that I can’t continue to work in account right as my files went missing at the cutover date 

I have submitted the online request for both companies 

I keep hearing longer than usual wait times but what I’m not hearing is an estimate of how long we can expect these wait times to be - as we need to submit our BAS for June quarter in the next couple of weeks

Sorry to hear that 

Yes it’s been extremely badly managed 

We tried to ring today, and we were on the phone for 3 hours before we hung up.  I think MYOB will lose a lot of customers over this.  Yes, we can't do our BAS either.  I have a months' worth of bank entries to add to do my reconciliation.  I am guessing the ATO will be receiving a lot of requests for extensions.

We have sent our files to migration but have no idea how long the wait is.  We are like you; we can't do anything.  We can't even do quotes and invoices, this is costing our business $$. What a mess.  Sorry I can't help.

Hi BEST33, 

I can see why this has been frustrating, especially with your EOFY processing and June data entry being held up.

There are currently higher-than-normal wait times for migration requests, so replies from the team are taking longer than usual.

If you have not yet gone through the online process, you'll need to fill out the Right Size form here to get started: https://www.myob.com/au/services/right-size

If you have already gone through the form online, your request would go through the normal migration team process.

We appreciate your patience while the team works through the current wait times.

Regards,
Genreve 

Wow this is really a poor effort from MYOB, can't do end of year transactions because you have cancelled the offline options, can't migrate to online because you have cancelled all the offline options and now you can't keep up with requests to migrate ... Surely someone saw this problem coming?  I have purchased a New online Business Lite account and have started to get charged but can't get my old account info from Accountright migrated over because it keeps saying "We're experiencing technical difficulties and could not submit your request. Please try again later."

FFS, really **bleep** off sorry.

Hi Tim7,

I’m sorry to hear how frustrating this has been. I can see why you’d be upset, especially when you’ve already signed up for Business Lite and started being charged. Could you please give the migration request another go when you can? If the same "We’re experiencing technical difficulties and could not submit your request" message comes up again, please send us a screenshot of it so we can look into it properly from our side. If you can include the full screen in the screenshot, that would help as well. 

Regards,

Sai

G'day Sai,

After seeing your response, I tried again today to give you a screen shot (but this time I was logged in on my work computer) and it has said that submission has been sent.  I'm guessing there was something stuck in the other computer which kept going back to the technical difficulties response, had restarted the computer several time and was still getting that message so must be stuck behind the scenes.  Have now received a confirmation email so hopefully it can get working, thanks for your reply

Cheers

Tim