MYOB Business Running Very Slow

Why is this still an issue?  It has taken me 2 days to complete my end of month invoices where it should only take me half a day max.  I own a small business and the down time I am spending on waiting for pages to load, having to repeat enter whole invoices because the page closes because it is too slow, etc. is costing me valuable time in the office rather than out making money.  MYOB you are an accounting software company - you should have these problems sorted by now - it is your product that is the issue, not the ridiculous excuses you are giving of browsers, caches, internet etc.  I am seriously considering changing company's, which I am sure like many others, the hassle of doing so is daunting, but the time I am spending to just send out invoices is all too consuming.  At least have the decency to own the problem and respond to your customers with a solution!!!

Come on MYOB!!! This is getting ridiculous!! How can anyone work with any profitability when it takes so long to be able to complete and save an invoice.  I am spending my Sunday in the office trying to catch up on work I could not do last week due to the slowness of this programme.  Today I completed an invoice which took me literally 2 minutes to enter and I had to wait 7 minutes for it to save - I then had to reopen this invoice to add to it before sending and the previous entry was not there!! I had to re-enter it again.  Luckily, I had to add to that invoice otherwise I may not have caught this and undercharged the customer leaving me out of pocket.  Do Better!!!!

So slow again today..was OK Wednesday afternoon but now back to the same problem.  What is going on MYOB??

MYOB still running super slow!  Cleared cache etc but no improvement - this has been reported, what is the outcome?

I am still having issues with MYOB Business not working - there has been no fix.  It is exactly the same as yesterday.  This is extremely frustrating as I am on a deadline this month.

MYOB has been slow for months - what is the actual issue.

Your staff are no help, just asking me to try other browsers and clear the cache, which has not helped one bit

Hi all, as per our terms and conditions, MYOB does not compensate for business disruption.
You can review the T&Cs for your software by visiting myob.com/legal and navigating to the software you use.
With that being said, everyone has their own circumstances and situation.
If you would like to discuss this further with MYOB, you can see how to get in touch with complaints here
Please also keep up to date on this (or any) incidents by going to status.myob.com

I would also like to know if customers will be compensated.  MYOB has had to deal with Partners complaining.  But the Partners have had to deal with all their clients complaining that they can't use the system they pay good money for..  All at BAS time to top it off!

Would also love to know if MYOB will be compensating us??

Sai,

What is MYOB's plans to compensate those who have had to endure the down time and extra time waiting for loading screens and invoice uploads? This comes at a cost to our businesses which we can't exactly on-charge our customers for MYOB's poor performance. 

Hi All,

Thanks for hanging in there. We know things have been running a bit slow lately and really appreciate your patience. The good news is we've rolled out a fix to boost performance. We're now keeping a close eye on things to make sure everything stays steady and smooth. You can also keep an eye on how things are tracking through our Status Hub here.

Big thanks again for sticking with us. You're all absolute legends!

Regards,

Sai