Forum Discussion

paulsexstone's avatar
12 days ago

Read Only on myob

Posting here as three support tickets have been closed on the subject and still not working.

 

The credit card paying my myob expired and i changed the carg but cannot reactivate, i logged a support request and got told to reactivate.

 

the option isnt there!

 

i have a button, but its greyed out, and when i mouse over it i get a stop sighn icon.. red circle with a slash like ghostbusters.

 

so now here i am, coming up to my third week without being able to do invoicing and no access to myob.

 

Community posts show this has happened to people befor and has to be resolved by support, but i dont get a call back!

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi paulsexstone,

    Welcome to the Community Forum! I've reviewed your account and found case 2159574. I've already reached out to the representative in charge of this case. Please check your email from time to time for updates on this issue.
     

    For further assistance, you can also reach out to our support via this help page: Getting help and support

    Regards,
    Earl