Forum Discussion

WillN's avatar
WillN
Experienced Cover User
9 months ago

Reporting continuous logout issue.

I get this every time I log out. Don't require support, just reporting, thanks:

  • Earl_HD's avatar
    Earl_HD
    9 months ago

    Hi WillN,

    Thanks for your detailed post, and my apologies for the late response. 

    After conducting an investigation into this issue, we have identified a solution. Please log in to the security center directly at https://my.account.myob.com. Then, choose the option 'Change your 2fa device' or 'Get started' (depending on whether you currently have 2fa via email or app enabled).

    It's important to note that before initiating the recovery process from the email link, ensure that all web browser windows are closed.

     

    Please do let me know how you go on this.
    Regards,

    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi WillN,

    Thanks for your detailed post, and my apologies for the late response. 

    After conducting an investigation into this issue, we have identified a solution. Please log in to the security center directly at https://my.account.myob.com. Then, choose the option 'Change your 2fa device' or 'Get started' (depending on whether you currently have 2fa via email or app enabled).

    It's important to note that before initiating the recovery process from the email link, ensure that all web browser windows are closed.

     

    Please do let me know how you go on this.
    Regards,

    Earl

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