Software not running properly?
Recent Posts & Replies
Urgent-Payrun duplicated/doubled up by MYOB software error
Hi, We have had a very strange and worrisome issue which came up the 3 times now. The first time, 3 months ago, we noticed 3 employees payruns popped up again like a duplicate payrun and it definitely wasn't done by us. Thankfully we managed to delete them and got the numbers back to normal. This month again, it's happened again. All of March2025 salaries were processed and closed by the 29th, when all of a sudden, a pay-run for an employee popped up with a payrun date of 31st March. This employee was already paid by the 29th. So this was like a duplicate payrun. Today same thing happened for yet another employee. A payrun dated 1/4/2025 pops up for yet another employee whose salary was already processed by on 28th MArch. What is going on MYOB??? This is a really serious matter and I wish someone immediately resolves this. These duplicate payrolls show up in 'payrun' tab as well as in 'prepare electronic payment'. Like wise it also messes up with our P&L, Balance sheet, so one can imagine the criticality of this issue. Each of the 3 times this happened, we deleted the duplicate payruns. But I can share the screenshot of the 3rd one. I didnt save the other 2. Myob , this is a very serious matter and makes us suspect the stability of the software, so much so that, we are already thinking of other accounting software options . Please look in to the matter. Regards, Ann
Bank feed requiring account details
When trying to upload a new .qif statement into my bank feed I have been told that in order to keep using my bank feed I need to select a bank account type. This has never happened before. After selecting 'everyday account' I am then prompted to enter my bank account details (acct no, bsb etc) before I can save and start uploading statements again into my bank feed. I have no interest in automatically connecting my bank account and therefore do not wish to provide my bank account details. I manually upload .qif statements and that works perfectly fine for me. Could you please let me know how I can satisfy the need to select a bank account type without having to enter my bank account details. Thankyou.
My Solo - Invoicing, can i add additional pdf's
Hi, Ive watched the vids for Lite service. It shows an invoice being generated and below you can drag and drop additional PDFs to the invoice. meaning you can send the invoice with attached pdf also. does the solo app do this aswell? watched videos and couldn't see option. part of our invoicing is sending a pdf report of the service performed. i am after a one stop solution, so unsure if i need solo or lite. with solo can the contactless payment be done on a ipad? with lite, as its cloud based, can contactless payment via phone or ideally ipad be performed through a downloaded app. or is contactless payment via phone only, meaning i require solo thanks :)
Saving frequently used items
We got this great idea via the digital assistant and we thought we simply MUST share it with our Solmates and see what you guys think. Don't forget to vote on the ideas you'd like to see implemented! "I’d love to have a way to save my go-to invoice items instead of typing them out every single time. For example, if I often bill for “Logo Design” at $500, I could just save it once and quickly add it to any invoice. It would save me so much time and effort, making invoicing way easier and more efficient."User can edit supplier payment details even though their role excludes that.
A client rang me to check whether they were doing something wrong. We tested various settings on my own log in, and seem to have the same issue. The user has access to Cards, and under the Cards sub-option, the Supplier Payment details is excluded, and Supplier cards is marked as read-only. Yet the user can edit supplier payment details. The user also has Sales, Purchases and Inventory roles. Is there something else that should be done (within the user roles that is?)Split payroll - ABA File & Bank Feed
Hi there - recently we processed wages as per usual, prepared the aba file but then discovered the total amount payable exceeded the banking daily limit. I then adjusted the aba file to: create 2 files first file contained all staff pay except one employee second file contained one employee and was processed the following day Now I am trying to match transactions in my bank feed I am having trouble as they are obviously grouped into one transaction in the bank feed. Any advice? Thanks in advance!Can't change transaction date to a different month
If I open a transaction window and click in the date field there are 'Previous month' and 'Next month' buttons. These used to work as advertised but now if I click either of these buttons the date window closes and the date remains the same. I can change the date to a different day within the current month by clicking on it, but I can't change months. Also, if the last few days of the previous month appear at the top of the date window, I can't select one of these either. The cursor changes to a circle with a slash through it to let me know it's not allowed. I can, however, type a date in a month other than the current month and it is accepted. This is now the only way to change the month of a transaction. I'm sure this behaviour is new and the date window used to function as you would expect.
