Product Help & Ideas
Community Groups
Updates and Announcements from MYOB
Quick Links
Software not running properly?
Featured Places
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.
Recent Posts & Replies
"non-income" items classified as "income" on GST Reports?
Hi there A director borrowed an amount from the company. DR: Receivable (Director to repay): $1400 CR: Cash at bank $1400 The money was repaid: using the "receive money" feature on MYOB. DR: Cash at bank: $1400 CR: Receivable (Director has repaid): $1400 However, on the GST reports, I still see an entry of the repayment of the director loan under "sales and income" under the N-T category. To me, this is not "income" but it is still reported as income under GST reports. The question: Is this correct?i.e. should money repaid be classified as income on GST reports? Any pointers would be much appreciated.Solved25Views0likes3CommentsMYOB Invoices App Android
MYOB Invoices App Android - Thanks for getting the 64bit version running but please change the search function for contacts to a dynamic search as in the older version of the Invoices App. Searching for the exact format of the beginning of the customer name is difficult on the road.1View0likes0CommentsAllocating Owner personal fund payments
In setting up the business, bills were created (DR expenses or plant & Machinery) and credit accounts payable. Owners funds/equity was created by journal by DR Accounts payable CR Owners personal funds (equity). Now I ned to match the journal entry in accounts payable to the supplier but this doesn't appear possible. I'm thinking I need to create another journal to CR Accounts payable, debit one of the allocatable bank accounts (external funds). Then try and match those journal entries to the supplier to close the bill. Can someone advise whether this is the right approach?17Views0likes3CommentsTime Billing Function and Activity Slips
Hello, We currently use the time billing invoicing function in MYOB. However, it's not available when using MYOB on the web. Is MYOB looking at including the Time Billing and Activity Slips function to the online/Cloud version of MYOB? Appreciate your help. Thanks Kristy6Views0likes3Comments"This company file is not registered to the AccountRight Live account that you are currently logged in to".
Like to title said, this error pop up. And I've checked the user name, it is still in the access list ,stay unchanged as we used it for a long time. This error occur for no reason.4Views0likes0CommentsProfessional Invoices crashing in MYOB Accounting 2024.11
Hi folks, I am trying to enter a professional invoice in MYOB with a few lines (the way that I have done for many years) and the desktop app continually hangs/freezes when I try to record or OK changes to the invoice. I have already restarted the computer. I have spent over an hour and half a dozen attempts to record this. I have added one line of detail at a time and hit OK and then can't get past the 3rd or 4th line of description. Because it is a professional invoice I can't make edits on the web/browser access to the invoice online. I'd appreciate any pointers or bug fixes here.15Views0likes2CommentsRollover / Retained Earnings Issue
I have found an issue going back to 2015 where our trial balance isn't balancing and the retained earnings amount is incorrect. I have read this has happened to other users due to an issue when rolling over the year. Can someone please advise how this can be fixed? thank you12Views0likes1CommentCustomer discount %
Hi I've just transitioned from AccountRight to BusinessPro. It seems that the % discounts that apply to certain customers have not made the transition and I can't see a way in the customers' card files to set this up. Does anyone have any ideas please? Thanks.25Views0likes2CommentsDelete the shipping address from Service Invoice?
Folks, we are a service business, therefore we don't actually deliver a physical product to our customers. When I want to print an invoice, the "Ship to" box is printing, so I need to stop that happening. Maybe I'm missing something, but I can't see how to delete or hide this box. Thanks.12Views0likes2Comments- 9Views0likes1Comment
spilt wage transaction
Hi. I have few transactions that one person's wage is paid in over 2 transactions. With my current setting, I can't complete the bank reconciliation because it says 'An unbalanced transaction may not be recorded.' How do I allow split wage payment available for bank reconciliation? If I use Electronic clearing account for this particular payment, does that solve my problem? Regards, Kina8Views0likes1Commentpayrolls not appearing in matching window
I have a huge issue with the pays made to an employee not appearing in the bank feed area for matching. The payment made to the employee shows in the bank feed but when I click the drop down arrow to allocate it to something there are no payrolls in the matching window. Have spoken at length to MYOB regarding this issue and for some reason they are refusing to fix the issue. Can someone please advise who is the person at MYOB I can contact directly. I did reach out to our account manager but they only got someone to ring who had no experience with payroll and the issue is still not resolved. I don't want to speak again to someone in the queue overseas because I have spoke to three people already. I would like to know why MYOB are refusing to fix the payroll issue. Is it just me or are others having non matching payroll issues as well. The last person at MYOB tried to tell me to change some settings in the payroll to do with electronic payments but we don't use that feature. Someone else told me to change the payment method but there is nowhere to change that.16Views0likes1CommentSuper authorisation code not sending
Hi all, Is anyone else having issues with superannuation authorisation codes coming through on Account Right today? Trying to process staff super payments for december but no code has been sent. Have been waiting over 20 mins and they usually send the SMS instantly.16Views0likes2CommentsAuto-Build not working
The Auto-Build has stopped working on my MYOB. Today we have used the "Build Item" button several times this morning but now its not working. Normally after clicking the "Build Item" button, the build window opens, but now nothing happens. I've already restarted MYOB several times and restarted my PC. I've deleted the files from the Cache folder but nothing helps. All other users in the office are having the same issue.16 hours agoPlace AccountRight: Inventory and Multi CurrencyAccountRight: Inventory and Multi Currency7Views0likes1CommentReconciling a Overpayment to a supplier
Hi, can someone please help me with the following issue! So one of our customers paid an invoice twice the invoice was $572.25 and they paid it twice. Therefore we were required to refund them the other $572.25. However a Credit Note was created for $572.25 and a Refund was applied to the credit note. But when issuing the refund we paid them $583.91. So this leaves an overpayment of $11.66. Our issue is that we cannot match the transaction against the credit note in the bank feed as the amount is greater than the actual credit note. Is there a way to record this based on all the information so we are able to reconcile our bank for December?11Views0likes1Comment