Forum Discussion

AndyG8's avatar
AndyG8
2 months ago

MYOB Team setup not sending invite email

Currently trying to setup MYOB teams to test the App and timesheet functions. When setting up approving manager and staff it's not sending an email invite to install the app. I think the initial ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi AndyG8 ,

Currently, when this issue occurs, one workaround is to delete the location and set it up again. Since you've already done that, let's try some additional troubleshooting steps:

  1. Check Spam/Junk Folders: Ensure that the invite emails are not being filtered into the recipient's spam or junk mail folders.
  2. Verify Email Addresses: Double-check the email addresses for accuracy. Even a small typo can prevent the emails from being delivered.
  3. Re-invite the Users: Sometimes re-inviting the users can help. Remove the affected users from the location in MYOB Team and then add them again to trigger a new invite email.

I also recommend visiting these help articles for more information on resolving this issue.

Getting started with MYOB Team
Using the MYOB Team mobile app
Using the MYOB Team admin portal

 

I hope this helps!

Regards,
Earl