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PAYG","id":"message:874013","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:314852"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:874013"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:874013"},"body@stripHtml({\"truncateLength\":200})":" We have an employee who has recently gone on paid parental leave. She is on an hourly wage. I have set up the PPL pay item for her as a salaried item per your website instructions. The instructions s...","body@stringLength":"1061","rawBody":"

We have an employee who has recently gone on paid parental leave. She is on an hourly wage. I have set up the PPL pay item for her as a salaried item per your website instructions. The instructions state that by doing this, the employee will not accrue any leave while on PPL as there are no hours logged against her hourly pay item to calculate this.

I took note of the leave balances prior to running our last pay run. I have checked the leave balances now that the latest pay run has been finalised and the employee has accrued more leave. What more am I supposed to do?

I would also like some clarification on the PAYG that needs to be entered. I stumbled across this issue quite by accident. I would have thought that your software would calculate the correct PAYG without any intervention from me.

 

I logged this query through your support request e-mail on 11 July as well as a follow-up email on 22 July.  Other than your automated messages, I have received no replies at all.  Appalling support.

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Is anybody going to get back to me about this?

","body@stringLength":"53","rawBody":"

Is anybody going to get back to me about this?

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Hi Minimiss,

\n

 

\n

Thank you for your post. I can see that you need assistance with Paid paternal leave as the employee accrued more leave. Kindly check this link  .

\n

 

\n

Feel free to write a post if you need further assistance.

\n

 

\n

Cheers,

\n

Jem

","body@stringLength":"634","rawBody":"

Hi Minimiss,

\n

 

\n

Thank you for your post. I can see that you need assistance with Paid paternal leave as the employee accrued more leave. Kindly check this link  .

\n

 

\n

Feel free to write a post if you need further assistance.

\n

 

\n

Cheers,

\n

Jem

","author":{"__ref":"User:user:325251"},"isEscalated":null,"postTime":"2024-07-25T15:30:21.838+10:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":6,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:874047_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":90},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:874892_1":{"__typename":"Revision","id":"revision:874892_1","lastEditTime":"2024-08-05T07:28:53.455+10:00"},"QueryVariables:ReplyList:message:874892:1":{"__typename":"QueryVariables","id":"ReplyList:message:874892:1","value":{"id":"message:874892","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744097106787":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744097106787","value":{"altText":"{login}'s 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Paid Parental Leave - leave accrual and PAYG","moderationData":{"__ref":"ModerationData:moderation_data:875060"},"body":"

Hi Minimiss,

\n

 

\n

I understand your concern regarding the leave accrual and PAYG calculations while your employee is on a Paid Parental Leave. I apologize for the inconvenience you've faced.

\n

 

\n

According to your description, you have set up the PPL pay item as a salaried item to prevent leave accrual. However, since your employee is hourly, this may not be functioning as intended. To resolve this, please ensure that the PPL pay item is correctly set up under the hourly category. This way, no hours will be logged against hourly pay item during the leave period.

\n

 

\n

If you notice that the leave balances have increased incorrectly after the pay run, it may indicate that the PPL pay item setup needs review. Kindly double-check that the PPL pay item is excluded from leave accrual calculations. If adjustments are required, you can manually correct the leave balances for the affected period.

\n

 

\n

Typically, our software should calculate PAYG automatically. If there has been an error or if the calculation was missed, it might be due to specific settings or a misconfiguration in the pay item setup. Please review the PAYG settings associated with the PPL pay item. Ensure it aligns with the standard payroll items to facilitate accurate PAYG calculations.

\n

 

\n

Regards,

\n

Sai

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-08-06T08:32:25.077+10:00","lastPublishTime":"2024-08-06T08:32:25.077+10:00","metrics":{"__typename":"MessageMetrics","views":43},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:874013/message:875060","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:875067"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:875343"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1567","rawBody":"

Hi ,

\n

 

\n

I understand your concern regarding the leave accrual and PAYG calculations while your employee is on a Paid Parental Leave. I apologize for the inconvenience you've faced.

\n

 

\n

According to your description, you have set up the PPL pay item as a salaried item to prevent leave accrual. However, since your employee is hourly, this may not be functioning as intended. To resolve this, please ensure that the PPL pay item is correctly set up under the hourly category. This way, no hours will be logged against hourly pay item during the leave period.

\n

 

\n

If you notice that the leave balances have increased incorrectly after the pay run, it may indicate that the PPL pay item setup needs review. Kindly double-check that the PPL pay item is excluded from leave accrual calculations. If adjustments are required, you can manually correct the leave balances for the affected period.

\n

 

\n

Typically, our software should calculate PAYG automatically. If there has been an error or if the calculation was missed, it might be due to specific settings or a misconfiguration in the pay item setup. Please review the PAYG settings associated with the PPL pay item. Ensure it aligns with the standard payroll items to facilitate accurate PAYG calculations.

\n

 

\n

Regards,

\n

Sai

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Thank you for your reply - finally.

 

I have set up the PPL pay item per the instructions on your website.  If they are incorrect for employees being paid an hourly rate, might I suggest that your instructions are updated to avoid other people having this problem.

 

I will do as you suggest for our next payrun and see if the issue persists.  I will then let you know whether it was the correct solution.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-08-06T08:53:05.711+10:00","lastPublishTime":"2024-08-06T08:53:05.711+10:00","metrics":{"__typename":"MessageMetrics","views":22},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:874013/message:875067","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"456","rawBody":"

Thank you for your reply - finally.

 

I have set up the PPL pay item per the instructions on your website.  If they are incorrect for employees being paid an hourly rate, might I suggest that your instructions are updated to avoid other people having this problem.

 

I will do as you suggest for our next payrun and see if the issue persists.  I will then let you know whether it was the correct solution.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:875067_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:875343":{"__typename":"ModerationData","id":"moderation_data:875343","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:292938":{"__typename":"User","id":"user:292938","uid":292938,"login":"Princess_R","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-01T12:41:52.857+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_22-1706588706059.png?time=1712840915000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:292938"},"ForumReplyMessage:message:875343":{"__typename":"ForumReplyMessage","uid":875343,"id":"message:875343","revisionNum":1,"author":{"__ref":"User:user:314852"},"readOnly":false,"repliesCount":1,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:875060"},"conversation":{"__ref":"Conversation:conversation:874013"},"subject":"Re: Paid Parental Leave - leave accrual and PAYG","moderationData":{"__ref":"ModerationData:moderation_data:875343"},"body":"

Hi Sai

 

I don't have an option to exclude PPL accrual calculations in my PPL pay item.  Neither do I have it in my leave items.  How is this supposed to be set up?

 

Regards

 

Marrianne

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"219","kudosSumWeight":0,"postTime":"2024-08-07T15:01:49.779+10:00","lastPublishTime":"2024-08-07T15:01:49.779+10:00","metrics":{"__typename":"MessageMetrics","views":15},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:874013/message:875343","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:876134"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"254","rawBody":"

Hi Sai

 

I don't have an option to exclude PPL accrual calculations in my PPL pay item.  Neither do I have it in my leave items.  How is this supposed to be set up?

 

Regards

 

Marrianne

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Hi Minimiss,

\n

 

\n

I see that you need help excluding your PPL accrual from your pay. To exclude PPL (paid parental leave) accrual calculations from your PPL pay item, you need to ensure that the correct exemptions are set up in your pay items. Go to the Payroll menu >> Pay items >> click the Leave tab >> Add exemption.

\n

Feel free to get in touch if you need more help.

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-15T11:13:26.403+10:00","lastPublishTime":"2024-08-15T11:13:26.403+10:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:874013/message:876134","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"668","rawBody":"

Hi ,

\n

 

\n

I see that you need help excluding your PPL accrual from your pay. To exclude PPL (paid parental leave) accrual calculations from your PPL pay item, you need to ensure that the correct exemptions are set up in your pay items. Go to the Payroll menu >> Pay items >> click the Leave tab >> Add exemption.

\n

Feel free to get in touch if you need more help.

\n

 

\n

Cheers,

\n

Princess

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