Solved
Pay Super Not Working
Hi, I have already set up pay super on my payroll account. When I tried to create a super payment, always tell me "No transaction found". What am I doing wrong?
Thanks.
Hey Gina-suvretta-7,
You’ve already given Pay Super a good run, so to narrow down why it’s saying No transaction found, here are the key things worth checking:
- If the employee is with an SMSF, make sure Pay using Pay Super is ticked.
- If it’s not an SMSF, check that the super fund is correctly linked in the employee’s profile.
You can check this link for more info. If both of those look right and it’s still not showing anything, feel free to reach out to our team and they’ll help you sort out what’s getting in the way. Make sure to contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
