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Joe7's avatar
Joe7
Member
11 days ago
Solved

Payroll

Does anyone know how to remedy the following message coming up on the home screen when arranging payrun? For the record, I have added employees.

 

  • Hi Joe7,

     

    Thanks for the screenshot. The tile you're seeing is just the “Get ready for your first pay run” checklist, not an error, and it can still show “Add your first employee” even after you’ve set people up. You can click the little dropdown arrow next to “Get ready for your first pay run” to collapse it and get it out of the way. As long as your employees are set up and your payroll details are complete, you’re fine to go ahead and run a pay. If it keeps looking wrong even after a few pay runs, you can reach out to our team so they can take a closer look. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 days ago

    Hi Joe7,

     

    Thanks for the screenshot. The tile you're seeing is just the “Get ready for your first pay run” checklist, not an error, and it can still show “Add your first employee” even after you’ve set people up. You can click the little dropdown arrow next to “Get ready for your first pay run” to collapse it and get it out of the way. As long as your employees are set up and your payroll details are complete, you’re fine to go ahead and run a pay. If it keeps looking wrong even after a few pay runs, you can reach out to our team so they can take a closer look. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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