Forum Discussion

Roseanne24's avatar
2 months ago

Unable to log in to MYOB Team

I'm unable to log into MYOB Team,

 

"A problem occurred attempting to load MYOB Team. Please try again later."

 

I've uninstalled the app and reinstalled, my phone OS is up to date. Changed my password. Nothing is working.

 

Would be very grateful for some assistance. 

 

Thanks, 

 

 

1 Reply

  • Jemar_C's avatar
    Jemar_C
    MYOB Moderator

    Hi Roseanne24,

     

    Thank you for your post, and welcome to the community forum.

     

    I see that you are getting an error when you are logging in to MYOB team app.  This usually happens when no password was entered, the entered password was incorrect, or the employee was assigned as an approving manager under MYOB Team >> Locations.

     

    As a workaround, could you please try removing the employee from the location, then re-invite them, and let me know if that resolves the error? 

     

    If it does not work, you may try the other steps below:

     

    1) Change the email ID on the employee record via teams admin portal to your email ID.

    2) redo the steps to remove the employee from manage and reassign, and resend the invite.

    3) On your phone, have the app and try to login using your email id See if this works.

    4) If yes, repeat the steps again with the employee's email ID and get the employee to retry along with resetting the password.

     

    Feel free to post again if you still need further assistance.

     

    Cheers,

    Jem