Forum Discussion

LynnR's avatar
2 months ago

Reporting Export

Hi

I am unable to export any reports.  The export button is greyed out.  Any ideas what I am to do?

Lynn

  • below is a screen clip of the greyed-out export button

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi LynnR,

      To resolve the issue of the Import/Export Assistant option being greyed out in MYOB Business, ensure you have been assigned a role that grants access to this feature, such as Administrator or Accountant/Bookkeeper. For more information, please see this help page and scroll down to Exporting reports.

      Regards,
      Earl

  • HI Earl

    I am the only user of this account and have all appropriate access. 

    I have checked the help page, and also submitted a ticket.

    the ticket response has come through and given me an answer to a product that I am not even using, which of course hasn't solved the problem, any other suggestions? I am desperately requiring reports for month end and for an upcoming AGM meeting

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator

      Hi LynnR,

       

      The only known reason the reports aren't able to export is because of user access, as mentioned. I recommend continuing the conversation with support. If it's not related to user access, it may be a deeper issue that needs further troubleshooting.

       

      Feel free to post again if you need any other help.

       

      Thanks,
      Genreve