Forum Discussion

NickyS1's avatar
NickyS1
Experienced User
17 days ago

Superannuation Payable incorrect in Dashboard

Hi,   The superannuation payable total shown in the dashboard has been incorrect for as long as the dashboard was made available.  It appears to be the sum of the total PAYGW + the super payable, e...
Genreve_S's avatar
Genreve_S
MYOB Moderator
16 days ago

Hi NickyS1,

 

The amounts for Superannuation Payable and PAYG Withholding are usually different because they are linked to separate accounts. You can click the blue question mark icon next to the field on the dashboard to see where the field's information comes from. I suggest checking the linked accounts for these values to ensure they are correct.

 

For the report that was available in Essentials but not in MYOB Business, you can post about it on the Ideas Exchange board, so other users can vote for it to be included in future updates.

 

Regards,
Genreve

  • NickyS1's avatar
    NickyS1
    Experienced User
    4 days ago

    Hi Genreve_S ,

     

    You actually didn't address my issue regarding the Super Payable & PAYGW  amounts displayed in the dashboard.  As I mentioned, I have the amounts linked to different accounts so why is the Super Payable amount displayed including the PAYGW amounts?

     

    Regards

     

    Nicky

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      4 days ago

      Hi NickyS1, 

       

      Sorry for missing that point. I think it's best to reach out to the support team to troubleshoot your dashboard. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

       

      Regards,
      Genreve

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